Forum Discussion

ganeshubhare-d9's avatar
ganeshubhare-d9
Community Member
9 years ago

Audio from Videos included on layers continue to play when the base layer is revisited. Issue with latest release of 360

Hi,

I have recently upgraded to v3.9.13567.0 of 360 desktop app and found this issue. Basically, if you include videos with audio on slide layers and if you revisit the base layer then the audio from all of the videos on each layer starts playing automatically. This is only happening when the video is set to play automatically. If I set the videos to play on the trigger then it works fine.

Also sometimes the base layer does not replay the slide objects especially when you set the base layer to "Automatically decide" when revisiting.

I have attached a sample of the story file so that the testing team can replicate the behavior

Regards,

Ganesh

storyline 360

14 Replies

Show More
  • DaveMck's avatar
    DaveMck
    Community Member
    5 years ago

    Thanks Maria. I think I may have figured something out with this.

    Layers in Storyline apparently do not stop playing after they are hidden and the timelines on them complete. In our case, we have videos that play on layers and then close when the timeline completes. We've identified that at least one of these videos has an audio object on a timeline that plays several minutes after the video itself is done. Our timeline has the videos ending when they should, i.e. when the video completes, and then closes the layer with hide triggers, so the problem is somewhere between how layers and timelines work in Storyline. Probably one or the other is bugged, most likely, its the timeline. I don't think videos or audio clips that complete a timeline on a layer should continue to play even after they are hidden and the layer timeline completes.