Audio in Rise overlaps

Good to know, thank you!

Hi Carol! It sounds like the audio in your Storyline blocks is overlapping, is that right? 

Storyline blocks automatically play by default, which can cause interference when there are multiple Storyline blocks in the same Rise 360 lesson. Here are some ways to prevent Storyline blocks from overlapping.

• Use only static content on the first slide of each Storyline course so there aren't any sounds or animations to distract learners from other content in the Rise 360 lesson.
• If the first slide of each Storyline course has media or animations, add a trigger to each course that pauses the timeline of the first slide when the timeline starts. Then add a button to the first slide of each course that lets learners resume the timeline when they're ready to proceed.
• Add a continue block between Storyline blocks so learners can reveal one Storyline interaction at a time.

Hi Alyssa.

Yes, I do have multiple SL blocks in some of the lessons 🙁. I did actually add a continue block, and it works okay until they review a lesson, then suddenly all the audio in that lesson plays at once.

The trigger option doesn't fit the course - there are too many SL block and it would get tedious for the user.

I have submitted a case so I will come back here an post an answer if there is one. Thanks for your suggestions.

this issue (audio in timeline blocks within a lesson playing simultaneously) doesn't appear to have been fixed - is there an update on it?

Not that I'm aware of.  The advice I got from Articulate was to use different blocks to accomplish my task or move to Storyline.  Very disappointing because I was doing a company history lesson and the timeline blocks in Rise are perfect for that - except where they don't work.

Still nothing. I keep checking in and am told it is still with the engineers...3 months :(

We are having a problem with this double audio as well, but we are not using a timeline block. We created a series of lightbox slides in Storyline, each of them autoplaying a short video when the learner clicks on the related icon. We saved the whole thing as a Storyline block to insert into Rise. Interestingly, we have so far only seen the problem when playing the course (in our LMS test site) on a Mac using Safari browser. Nobody who was testing on a PC reported this problem.

If it would be helpful for anyone at Articulate to access our course, let me know. Meanwhile we'll be trying to figure out some kind of work around.

2 years later and it doesn't look like this glitch has been fixed in the platform. Our course contains a number of SL360 blocks and we are experiencing overlapping audio over lessons and chapters. It's very strange! We are looking to implementing a workaround from above, but it would be great if Articulate could fix this glitch!

Same problem; disappointed.

I have posted comments against a number of different chat streams trying to get a response from Articulate Support, to no avail.  
ARTICULATE: I've been a user of Articulate software since STUDIO first was piloted and the first user conference in Philli all those years ago.  To not get a resolution to this problem after so many people have complained about it is UNACCEPTABLE. 

The ask is simple: fix the problem!!  Either make the CONTINUE BLOCK such that when used it STOPS all AUDIO for all BLOCKS or embedded SL content that proceeds it.  

Having the CONTINUE BLOCK configuration where the previous block needs to be completed before continuing is NOT a good developer option because that may not fit the learning solution.  

Please respond either to this post, or the multiple other posts, or better yet put out a new NEWS ARTICLE so all users can be informed of the fix/update.