Forum Discussion
Audio Issue
We are facing an issue with audio. Audio is inserted from the start of the frame. But in the output audio is playing from the middle of the slide.
This issue is only with the laptops, working fine with PCs.
This would be pretty hard to diagnose without seeing the file. I wonder if it is a story file you can share.
You may also want to consider submitting a case: https://articulate.com/support/contact/case
I'm experiencing the same issue. Due to client confidentiality, I can't send the file over. Hoping to find info on here that can help. @Ron Price - is submitting a case secured?
Submitting a case goes directly to Articulate Support. No one from the community can access or view. Pretty safe - https://www.articulate.com/trust/
Believe it or not, I have found that sometimes larger cropped images can impact how the audio plays. If you were to deselect the visibility of your images and play the slide you can test. If it plays normally, then you can test by making each image visible one at a time and then see which one causes the failure. Then when that happens you can remove or replace that corrupt image.
I'll try that...appreciate it. I've sent the file through the secure site. Have a great weekend.
Hi! I have a very similar issue -- my video is 4 minutes length, but the sound gets cut off on minute 2:46 and beyond. Due to confidentiality, I cannot share the file.
I already deleted video and re-inserted it into my Storyline file, checked layer timing... Video is working but audio only works from second 0 to minute 2:45.
