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SeanNaylor's avatar
SeanNaylor
Community Member
2 months ago

Audio Issues in Articulate 360

I am recording audio files directly into the slide by navigating to Insert > Audio > Record Mic. The problem is that when I play back the audio it consistently cuts off the first few seconds of the audio. I have searched to find a solution but no luck finding one.

Articulate 360
e-learning development
storyline 360

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  • RonPrice's avatar
    RonPrice
    Partner
    2 months ago

    I am not familiar with this issue.  As a matter of practice, we recommend pressing record, waiting for the 3 second countdown, and then waiting another beat or 2 before recording, then when finished speaking, waiting another beat or 2 before pressing end.  This usually provides a nice natural sounding buffer at the beginning and end, with no cut offs.

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    2 months ago

    Hi SeanNaylor!

    Sorry to hear you've run into this hiccup while recording audio for Storyline!

    Glad to see Ron offered some helpful tips to get you started. If you've already confirmed you are working locally, and a repair of your Storyline installation doesn't help, have you tried testing the behavior with separate microphones? This can help rule out any hardware issues you may be facing.

    If you're still having trouble after those steps, please connect with our team privately through a support case. They'd be happy to continue troubleshooting with you!

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I am not familiar with this issue.  As a matter of practice, we recommend pressing record, waiting for the 3 second countdown, and then waiting another beat or 2 before recording, then when finished speaking, waiting another beat or 2 before pressing end.  This usually provides a nice natural sounding buffer at the beginning and end, with no cut offs.

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Hi SeanNaylor!

\n

Sorry to hear you've run into this hiccup while recording audio for Storyline!

\n

Glad to see Ron offered some helpful tips to get you started. If you've already confirmed you are working locally, and a repair of your Storyline installation doesn't help, have you tried testing the behavior with separate microphones? This can help rule out any hardware issues you may be facing.

\n

If you're still having trouble after those steps, please connect with our team privately through a support case. They'd be happy to continue troubleshooting with you!

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Thank you RonPrice and StevenBenassi. I suspect my headset my be the issue here. I'll try another and if that doesn't work, I'll open a support case. Sean

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