Forum Discussion
Audio not always working while viewing course on iPad
I published a course with the following qualities:
- Storyline 360
- Published for LMS, SCORM 1.2
- HTML5 only output
When viewing the course from a desktop computer, the audio behaves perfectly.
When viewing the course from an iPad (iPad Pro, 3rd gen, iOS 13.1.3, Safari), the audio often times will not play on the first visit of the slide. When you hit the replay button on the player, or nav away then back to the slide, the audio will play properly.
Additionally, the volume button on the player does not respond to taps.
Is there a way to troubleshoot this so this course can be effectively viewed on an iPad?
16 Replies
Ren,
Thank you for the updates. Is there a way to apply the updates to courses that are already loaded on our LMS without reloading them?
Hi Ted,
Thanks for following up. You'll need to republish the course in Storyline with the latest update to incorporate the fix and then reload to your LMS.
Hi Ren - I'm having this issue now - a course's audio is not playing in iOs devices - My SL 360 is up-to-date and the audio is there in android, FF, Chrome and Edge -
Thoughts
Hi, Jennifer.
Thank you for reaching out!
Do you know if the iOS device is in silent mode? You'll need to turn the ringer on (not just the volume) for the audio to play on an iPhone or any other iOS device.
Let me know if that works!
Duh - so yes, I can hear it on my iPhone now (videos didn't need
that but they're embedded YTs) but my client can't hear it on Safari
on her desktop.
Hi Jennifer! I apologize for the issues your client has hearing audio on Safari for desktop.
- Can you confirm that your client is using the latest version of Safari?
- I would recommend they clear their cache and cookies and try to play the audio again.
If that does not resolve your issue, I encourage you to open a case with our support engineers. We will delete it from our systems when troubleshooting is complete.
