Forum Discussion
Audio Not Playing on Mobile Devices
Hello,
We recently published a Storyline 360 project to Review 360. We sent the project out to stakeholders via the Review 360 link. It seems that everyone reviewing on a mobile device cannot hear the audio within the project, except for the person who created and published the project to Review 360.
I learned that having the devices on silent may be the issue on another thread. So, I tried taking the phone off silent, allowing audio to play from the iPhone, and was successful. However, when I connected Bluetooth earbuds to the phone, the audio ceased playing again.
I've tested several other videos and audio files in various browsers and apps, all playing as expected. So, the issue seems isolated to Review 360.
Has anyone else run into this issue? Any guidance you can provide will be greatly appreciated.
Hello Christina!
I'm happy to help! I understand audio isn't playing when a mobile device is connected to Bluetooth earbuds. Is it all of the audio in the courses or just a specific audio file?
I just tested this same setup on my end by publishing a course with a video to Review 360. I viewed the course on an iPhone using Safari and Bluetooth headphones. I was able to hear the audio. Are you using Safari as well?
Hi Lauren,
Thanks for your reply, you are correct. The audio is not playing when a mobile device is connected to Bluetooth earbuds.
I have tried viewing the course in Safari and Chrome, and the audio does not play when connected to Bluetooth earbuds. To clarify, the audio is not part of a video; it is just an audio file (mp3) of recorded voiceover.
Thanks,Christina
Hi, Christina.
Thank you for the additional details!
Since it sounds like this could be specific to a project or single audio file, I'd like to have our support engineers take a closer look at it. I opened a case on your behalf, and you should hear from our team soon via e-mail.
I have the same issue. The sound works fine in review 360 on iphone until I step away for a minute or open another window. Then the sound does not work. The problem is not related any particular slide. I can restart the program and the sound works fine again until the lock screen comes on or another window is opened. I am using an Iphone 15 with chrome. This will be a problem for the reviewers. Does anyone have any solutions? Thank you in advance.
I also had a problem with the quiz's name entry page extending beyond the phone's edges in Chrome and Safari. Hopefully, it is just a review 360 issue.
Hi Orv,
Thanks so much for sharing what you are experiencing when using your iPhone 15 on Chrome. I'd like to have our Support Engineers take a closer look. I've opened a support case on your behalf. They will email you shortly. Thanks for your patience!
We'll continue the conversation over in your case.
Have a great start to your week!
