Forum Discussion
Audio Not Playing
Hello!
I have tried recording in RISE as well as uploading audio files and neither will play. The arrow displays but it never moves and no sound is played. I just recorded a video in SnagIt and up...
This is my first Rise project and I'm having the same issue, cannot hear the audio when I upload the mp3 file, Storyline block, or a video published in Storyline.
Are there any Rise settings I may have overlooked?
Thanks!
Hi Elena,
Are you able to hear audio coming from other sources? If not, it may be an issue with your volume settings or speakers. If you can, I would try recording your audio with another program to see if that works, to make sure it's not a mic issue.
If it's still not working, I would have our Support Team take a look. You can submit a case here.
In the meantime, if there's anything else I can do to help, please let me know!