Audio not working for HTML5 output in Chrome using Storyline 360

Hi Team,

I am also facing the same issue. Basically chrome is not playing the audio for the first time. It need to click trigger. For example if i click anywhere on screen audio starts playing. But when i load the screen for the first time it does not. 

In order to play the audio I have to click anywhere on the screen.

Hi Team,

I recently was having the same issue and after much research I found out that Chrome made changes to their browser and it effects audio. I fixed this issue yesterday by downloading and running the Articulate Updater for this issue. You can update all your files in one swoop if you want, or just the one you are working on now.

Here's the link.

I hope this helps you. It totally helped me.

Lisa

It appears this issue fell through the cracks, unresolved. I have no audio when publishing to Articulate Review today, unlike last week when it did work properly.

Hello Articulate, any word? 

Hi Doug,

Sorry, we missed this last week! The fastest way to get help is to connect with our Support Team for one on one assistance. 

Are you still having trouble today with content you publish to Review 360? Can you check what update of Storyline 360 you're using? (The latest is Storyline 360, build 3.29.19305.0) Also, let me know what browser(s) you've tested the course in.

The original issue this discussion dealt with on Chrome not playing audio is fixed as noted here. 

When will this long-standing bug of 'not playing audio on the first screen' of web-published files be fixed?

It seems incredible that an expensive, commercially available authoring system still has this problem - we put up with it in SL2, lengthening the delay on the timeline before the first audio started, to work around it on most occasions. Now we have upgraded to latest SL3 and the problem is still there.

It happens with different browsers, accessed locally or on-line, on PC or Mac.

I have been authoring corporate eLearning courses since 1986 (Authorware, Flash, Storyline since 2012) and I am dismayed that in 2019 such a fundamental flaw is apparently tolerated in this way. For goodness sake, please just fix it.

Hi Tim,

I wanted to share our current documentation on the way audio is handled.

Are you running into a different behavior than what is outlined there?

If you're on the latest update, your learners should see a play button if there is audio on the first slide.

If you're experiencing something different, then with your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.

Hi Leslie,

Many thanks for your quick response.

We are running Storyline 3: Update 6: 3.6.18134.0.

Your document does explain why audio is sometimes not playing on the first screen. A browser 'Play' button appears when running under Firefox or Google Chrome.

No 'Play' button appears under Safarai or IE and for both these browser and 'first screen' audio starts playing automarically.

I haven't yet experienced Chrome 'learning' not to display a 'Play' button after repeat visits. This does all look promising but we need to do some more testing. We are also trying to assess why SL3 courses are running less responsively than their exact SL2 versions.

Regards,

Tim

Hi Tim,

Thanks for those details and clarification. Internet Explorer hasn't implemented a similar audio play issue yet, but we'll keep folks posted if they do. Safari has implemented the autoplay changes but has a similar "learning" option as Chrome does. It's hard to predict when and where that'll happen but when Chrome/Safari detects the media and doesn't autoplay it, we'll present the play button. 

Hope that helps offer some more insight and we'll keep folks posted if we hear of any other changes! 

When I was having this issue, and reached out to the forum, I was led to this article to help with the issue until it's fixed: 

https://articulate.com/support/article/articulate-updater-release-notes-and-instructions

It's truly bothersome to have t run this update after each publish and before uploading to a web server, but it seem to help with both Chrome and IE, from my experience. 

Half dozen to the other...however that saying goes...it's either run the updater, or insert your starting slide with a play button. Not ideal, I know, but either is what I've had to do, until it's fixed.

Cheers,

Lisa

hi everyone I have a problem with my Storyline 360 and 3 , Iam unable to import audio file from my system file browser cant open please help me out ASAP