Forum Discussion
Audio won't play in Articulate Review
Hi,
I've created a course in Articulate 360, when I played the publish copy everything was fine. I sent it for a customer review, and the sound is not there. I published again, and tried again and still no sound. I also tried going into my tray and check the mute on speakers and everything seems fine
93 Replies
We're with you Kaitlin! A coworker of mine published a course to Articulate Review and the audio does not work in Chrome. Better yet, when you open the same course, using the share link, in Edge, the course's audio works, but then you're prompted to sign in ever comment you make. Thoughts?
Yes!! This was my exact problem yesterday. Updating Storyline 360 and republishing to Review did the trick for me, and I'm now up and running in Chrome again.
Good luck!
I thought the issue was solved, however it still works intermittently. It's becoming extremely irritating, and I don't know what can be done.
Ashley's responses on this page were helpful in understanding why but I still have some questions as to what will work in my inventory :s
https://community.articulate.com/discussions/articulate-storyline/chrome-audio-fix-in-update-3
Hi,
I'm also having the same issue. The audio does eventualy load after 5-10 minutes of waiting (not a great experience for my SMEs). The module was created using SL360, we are using Google Chrome browser for Articulate review screen.
I am experiencing the same problem but seems to be specific to Chrome.
this is a chrome 66 problem
Fix only works when files are hosted online - playing files locally the audio will not work.
It's frustrating, right?! Be sure your Storyline 360 is up to date. If not, this may be why. Mine started working again in Chrome after updating and republishing.
I have them hosted on Articulate Review (360.articulate.com) and the audio does NOT work with Chrome.
Hey everyone,
Just an update to my earlier post: if you open up your course in Articulate Review and leave it for about 10-15 minutes, the audio MAY start working. Still incredibly annoying and not ideal when you have client's trying to review work, but hopefully offers a temporary solution for some
Yes, I noticed that recently. Not sure what changed with Chrome but Articulate needs to get this fixed ASAP.
Craig Lutz
Senior Manager
Learning Development & Technology
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clutz@gannett.com
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OK I see the Articulate update is working, but is there still a problem with all of my existing courses that were published before Articulate made the update. Will they run? I haven't asked my clients yet but I suspect they are going to tell me existing courses no longer work with Chrome. I have hundreds of courses. Am I suppose to republish all of them and have my clients reload the new versions in their LMS? Or maybe this problem doesn't exist when publishing to an LMS ala SCORM 1.2 ? Does anyone know?
Published SCORM packages work fine in my Moodle LMS, I'm on chat with ARticulate support and he's saying that some are not working.
I am also having this issue today. I am unable to hear audio in courses I publish to Review in Chrome. They seem to work in IE.
I'm am experiencing the same issue. I have used 360 review in the past with no problem. I am just recently having an issue with no sound.
Is there any update?
Hi Mark – it worked for me when I updated Storyline 360 and re-published. Hope this helps!
That works!
Thanks
