Forum Discussion

uaumbetov's avatar
uaumbetov
Community Member
5 months ago

Background Audio Compatibility Error in Storyline 3

Hi everyone, We're encountering an odd issue when trying to open a .story project in Articulate Storyline 3. The error states : "This project won't open because it uses features that aren't avail...
advice
Articulate 360
other
storyline 360
StevenBenassi's avatar
StevenBenassi
Staff
5 months ago

Hi uaumbetov​!

Sorry to hear you're struggling to open a Storyline 360 project, in Storyline 3!

Great to see Ron has been helping you. I've opened a support case on your behalf, so our support engineers can work with you directly on this issue. Also, I've sent you an e-mail containing steps on how to share a copy of the affected .story file privately with our team.

We'll delete it from our system as soon as we finish troubleshooting!

  • uaumbetov's avatar
    uaumbetov
    Community Member
    4 months ago

    Hi StevenBenassi​,

    Thank you for having opened the support case !
    I've uploaded the affected .story file.

    • LucianaPiazza's avatar
      LucianaPiazza
      Staff
      4 months ago

      Hello uaumbetov, 

      I see that our colleague Darrell has been helping you in your case. You're in excellent hands! 

      We'll continue the conversation in your case, so everything is in one spot! 

      • uaumbetov's avatar
        uaumbetov
        Community Member
        4 months ago

        Hi Luciana, 

        Could you pls help me to find this case related conversation ?