Forum Discussion

uaumbetov's avatar
uaumbetov
Community Member
5 months ago

Background Audio Compatibility Error in Storyline 3

Hi everyone, We're encountering an odd issue when trying to open a .story project in Articulate Storyline 3. The error states : "This project won't open because it uses features that aren't avail...
advice
Articulate 360
other
storyline 360
uaumbetov's avatar
uaumbetov
Community Member
4 months ago

Hi StevenBenassi​,

Thank you for having opened the support case !
I've uploaded the affected .story file.

LucianaPiazza's avatar
LucianaPiazza
Staff
4 months ago

Hello uaumbetov, 

I see that our colleague Darrell has been helping you in your case. You're in excellent hands! 

We'll continue the conversation in your case, so everything is in one spot! 

  • uaumbetov's avatar
    uaumbetov
    Community Member
    4 months ago

    Hi Luciana, 

    Could you pls help me to find this case related conversation ?

    • KellyAuner's avatar
      KellyAuner
      Staff
      4 months ago

      Hi uaumbetov,

      I'm happy to help out!

      I checked the support case my teammates StevenBenassi and LucianaPiazza mentioned, and see that Darrell sent you a reply on August 15th. After testing the .Story file you provided, they were able to replicate the issues you described. From what they found, the project was last saved using Storyline 360 Update 102, which includes features that aren't available in Storyline 3.
      To help resolve this, Darrell made a few adjustments to your test file to restore compatibility with Storyline 3. They confirmed that it opens correctly in Storyline 3 Update 20. I won't share that file here in case you prefer to keep that private. 

      To locate this conversation with Darrell in your email, please check your Spam/junk folder and try searching your email for a message from support@articulate.com. I've requested that we resend the most recent email.

      Please let us know if you have trouble locating it!

      • SoutheyBlanton's avatar
        SoutheyBlanton
        Community Member
        4 months ago

        Hi, I am running into the same problem so I'm curious if this is a bug that will be addressed or if we need to send the file individually to someone at Articulate for them to update. Do you know what adjustments were made to help allow the file to be opened in Articulate 3?