Forum Discussion

BrengreLITTY's avatar
BrengreLITTY
Community Member
6 years ago

Bad frames

Hi, How do I put a frame around a picture without having white erratic white spaces between the picture and the frame? https://360.articulate.com/review/content/4d020f2d-9fb9-40db-a7ca-ac77a291c...
storyline 360
LaurenConnelly's avatar
LaurenConnelly
Staff

Hello Jeniffer!

I've tested this on my end using Storyline 360 (Build 3.50.24668.0), and I see a small white area between the top of the picture and the line of the border. Here's my test. I only see this when zooming in. Is this similar to what you see on your end?

If so, I'll make sure to update our team on this bug! Thank you for bringing this to our attention. 

JenifferBrubake's avatar
JenifferBrubake
Community Member
4 years ago

Hello, thank you for replying. Here is a screenshot of what I am seeing. I
placed a blue box behind the images to show you how the background shows
through the frame on the right side and bottom. My computer screen is
quite large and has a very high resolution (3840 x 2160) and perhaps it
looks okay on a screen with a smaller resolution. I have also had quite a
lot of trouble getting things to line up when I switch from design mode to
preview or publish mode. Everything is skewed just a bit and even when I
use the align tools, things don't look perfectly aligned sometimes. I
adjusted some of the grid settings as shown below and this seemed to help,
but I am new to Storyline so not sure if there are other things I can try
for alignment. Thanks again for the response.

Jeniffer Brubaker

[image: image.png]

[image: image.png]

  • LaurenConnelly's avatar
    LaurenConnelly
    Staff
    4 years ago

    Hello Jeniffer!

    Thank you for those details! It looks like you replied to this discussion via email, so the image attachments didn't come through. No worries! Would you mind attaching them to this discussion instead?

    • JenifferBrubake's avatar
      JenifferBrubake
      Community Member
      4 years ago

      Hello Lauren, I posted the photo here.  Sorry for the delay...

      • LaurenConnelly's avatar
        LaurenConnelly
        Staff
        4 years ago

        Hello Jeniffer!

        Thank you for attaching the image! I do see the white frame around the image. I'll go ahead and share this with my team. Lastly, with your permission, I'd like our team to test your .story file to determine what is getting in the way. Would you mind uploading the .story file in a support case? We'll delete it after troubleshooting. 

Related Content