10 Replies
Ashley Terwilliger

Hi Bérengère,

I'm seeing similar behavior with images that I've added a border on, regardless of if they have been cropped. I'll share this with my team as a possible bug, as I know they were investigating a similar situation where there was a think white line around the player as a whole. 

I'll keep you posted here once I have information to share. 

Katie Riggio

Hello there, Bérengère!

I'm excited to share that we fixed the issue where a white line would appear with images that had a border. Here's how to update Storyline 360 to see all the recent enhancements and fixes.

If the problem reappears, please record a Peek 360 screencast for me and I'll be happy to help!

Lauren Connelly

Hello Jeniffer!

I've tested this on my end using Storyline 360 (Build 3.50.24668.0), and I see a small white area between the top of the picture and the line of the border. Here's my test. I only see this when zooming in. Is this similar to what you see on your end?

If so, I'll make sure to update our team on this bug! Thank you for bringing this to our attention. 

Jeniffer Brubaker

Hello, thank you for replying. Here is a screenshot of what I am seeing. I
placed a blue box behind the images to show you how the background shows
through the frame on the right side and bottom. My computer screen is
quite large and has a very high resolution (3840 x 2160) and perhaps it
looks okay on a screen with a smaller resolution. I have also had quite a
lot of trouble getting things to line up when I switch from design mode to
preview or publish mode. Everything is skewed just a bit and even when I
use the align tools, things don't look perfectly aligned sometimes. I
adjusted some of the grid settings as shown below and this seemed to help,
but I am new to Storyline so not sure if there are other things I can try
for alignment. Thanks again for the response.

Jeniffer Brubaker

[image: image.png]

[image: image.png]

Lauren Connelly

Hello Jeniffer!

Thank you for attaching the image! I do see the white frame around the image. I'll go ahead and share this with my team. Lastly, with your permission, I'd like our team to test your .story file to determine what is getting in the way. Would you mind uploading the .story file in a support case? We'll delete it after troubleshooting.