Forum Discussion

MichelleHoover's avatar
MichelleHoover
Community Member
7 years ago

Big Red X in Story View

When I select "Story View" to view scenes, a big red X appears. I have been working for about 6 hours in slide view and wanted to view the aggregate. Why did the red X appear and how do I get rid of...
storyline 360
RenGomez's avatar
RenGomez
Staff
6 years ago

Hi Lynda,

So sorry to hear you're coming across this roadblock! I've opened a case on your behalf with our support engineers where you'll hear from someone on the team soon. They'll do everything they can to determine what's causing that error to come up!

In the meantime, you can try to see if you have an older file in your temp folders. Here's how to check: 

  1. Open this folder in Windows Explorer:  %appdata%\Articulate\Storyline 
  2. Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop. 
  3. Change the file extension of the copy on your desktop from *.tmp to *.story. 
  4. Double-click the file to open it in Storyline.