Forum Discussion
Big Red X in Story View
This is happening to me and sometimes I can get around it and sometimes I can't. But it is making me crazy! I fill out the popup that asks "What I was doing at the time" but I need help. It seems to be more frequent. I have some bigger projects and maybe in a .story for several hours. Please HELP!
Hi,
My solution was an odd one. On the Design Tab drop down the font options. On the very bottom, deselect Modern Text.
That fixed it for me.
Good luck!
Tzipora
Thank you for posting this Tzipora! This was exactly what my problem was. It corrected mine as well. THANKS A BILLION!
I'm so glad it helped you!
Thanks. This allowed me to change font back to a supported one, and then I could turn Modern text back on. Often this problem occurred for me because of font preview selecting non-supported fonts as I was in process of typing in a commonly used support font like Calibri or Arial.
This works for me as well. Articulate, what's the issue with Modern Text selection causing this error?
Hi Daniel!
Sorry this affecting your project too! I'm happy to dig in. Do you see this error with a specific font? We don't have any similar bug reports where the Modern Text feature is causing signs of file corruption.
I'd love for our team to work with you 1:1 so we can understand what is happening. Here's a private upload link for you to share your story file. Our Support Engineers will take a look at your file and determine where the snag is.
I appreciate you taking the time to share this with us!
Thank you so much for posting this fix! The big red X was happening to me and I'm on a deadline. Deselecting Modern Text seems to have remedied this problem.
Just remember to deselect Modern Text on all new projects! I keep forgetting and have to close and open when that happens.
Tzipora
