Forum Discussion
Big Red X in Story View
When I select "Story View" to view scenes, a big red X appears. I have been working for about 6 hours in slide view and wanted to view the aggregate. Why did the red X appear and how do I get rid of...
Any idea what resource running out causes this?
Work just switched my PC and im getting this more and more. No one thing causes it, seems to just happen randomly with the probability going up as a function of time since the last instance. I've started keeping the perfomance tab of task manager open and nothing seems out of the ordinary. Barely any cpu usage, memory constantly about half, disk same as cpu. Nothing peaks and nothing fills up just work, work, work, stop. It's an i7 11700, 32 ram, ssd, discreet gfx. Fairly beefy for what it's doing. The generic error messages don't really help. I've just had to get into the habit of saving after basically everything.
the errors are normaly documented in the log files*
open in windows file explorer
%LocalAppData%/Articulate/360/Logs/
-> Storyline_STABLE_yyyymmdd_hhmmss.log
send these files to articulate in a support case
Jürgen
* the errors where storyline simply crashes without error message, are unfortunately missing there - then have a look in the Windows Event Viewer