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Jordan-Peel's avatar
Jordan-Peel
Community Member
2 years ago
Solved

Black Lines Around Storyline Block In Rise

Hi all, I've seen old posts about this with no clear solution. When including a storyline block in rise, I want it to embed seamlessly into the background colour which it initially does. When i th...
rise 360
storyline 360
  • EricSantos's avatar
    EricSantos
    2 years ago

    Hi Jordan,

    I'm happy to chime in! I understand you see black lines after clicking Submit in the Storyline block.

    I appreciate you sharing the Storyline course. I was able to remove the black lines by changing how the sublayers are presented from Dialog to Layer. Presenting them as Dialog layers make them smaller than the base layer and dim everything else in the slide, which explains the black lines. Please see the screenshot below:

    Here's a share link to my sample Rise course for your reference. I've also attached a copy of the revised Storyline file. 

    Please don't hesitate to reach out if you have additional questions.

EricSantos's avatar
EricSantos
Staff
2 years ago

Hi Jordan,

I'm happy to chime in! I understand you see black lines after clicking Submit in the Storyline block.

I appreciate you sharing the Storyline course. I was able to remove the black lines by changing how the sublayers are presented from Dialog to Layer. Presenting them as Dialog layers make them smaller than the base layer and dim everything else in the slide, which explains the black lines. Please see the screenshot below:

Here's a share link to my sample Rise course for your reference. I've also attached a copy of the revised Storyline file. 

Please don't hesitate to reach out if you have additional questions.

  • AnyherPerez's avatar
    AnyherPerez
    Community Member
    12 days ago

    Hello. I'm facing the same issue but I'm not able to use this solution because I'm not using layers, in user other slides.

    • EricSantos's avatar
      EricSantos
      Staff
      8 days ago

      Hi AnyherPerez​,

      Thanks for the details! It sounds like you’re seeing the same black lines appear after interaction, even though your slides don’t use layers.

      Before we dig in further, if you’re not using the latest version of Storyline, update to the most recent release and try this quick test:

      1. Publish your course again with the latest version of Storyline.
      2. Add the Storyline block to a new Rise lesson and check if the lines appear again.

       

      If the issue still happens after that, would you be willing to share your Storyline file here or privately in a support case? That’ll help us see what might be causing the lines in your setup.