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VeronicaSder638's avatar
VeronicaSder638
Community Member
15 days ago

Black screen at start when uploading Storyline content as video in Rise – tried everything

Hi,

I’m experiencing an issue when uploading my Storyline content as a video in Rise. No matter what I do, the video starts with a black screen instead of showing the intended start image before the learner presses play.

Here’s what I’ve already tried:

  • Set a Cover Photo in the Storyline Player
  • Created a completely static first slide with:
    • A background image
    • No animations
    • No transitions
    • No triggers
  • Moved all animated content to the second slide
  • Ensured there are no fade-ins or delayed objects
  • Verified that the first slide renders correctly in Storyline preview

Despite this, when I upload the exported video to Rise (as a video block), the video displays a black screen with play-symbol.

I feel like I’ve exhausted the usual troubleshooting steps, so I’d really appreciate any insights.

Thank you!

rise 360
storyline 360

3 Replies

  • PhilMayor's avatar
    PhilMayor
    Super Hero
    12 days ago

    IN mobile the black screen is expected behavior.

    ON a desktop a slide with no media at all should load without the black screen.

     

    • VeronicaSder638's avatar
      VeronicaSder638
      Community Member
      12 days ago

      Hi, on mobile the file name appears, but on desktop it’s just a black screen.

       

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    12 days ago

    Hi VeronicaSder638​,

    Thanks for sharing your experience when uploading Storyline content to Rise 360.

    I see that you've already opened a support case being handled by my teammate, John Carlo. He should be following up with you shortly to provide more insight into this behavior.

    We can continue the conversation there!