Forum Discussion

VeronicaSder638's avatar
VeronicaSder638
Community Member
1 month ago

Black screen at start when uploading Storyline content as video in Rise – tried everything

Hi, I’m experiencing an issue when uploading my Storyline content as a video in Rise. No matter what I do, the video starts with a black screen instead of showing the intended start image before th...
rise 360
storyline 360
StevenBenassi's avatar
StevenBenassi
Staff
1 month ago

Hi VeronicaSder638​,

Thanks for sharing your experience when uploading Storyline content to Rise 360.

I see that you've already opened a support case being handled by my teammate, John Carlo. He should be following up with you shortly to provide more insight into this behavior.

We can continue the conversation there!

  • AllisonRusso-59's avatar
    AllisonRusso-59
    Community Member
    20 hours ago

    Did you manage to resolve this issue? I am having exactly the same problem. I have added the Cover Page photo in the player in SL but am still seeing the black box with the play button when I upload the video to Rise. Any help gratefully received. Thanks