Forum Discussion

VeronicaSder638's avatar
VeronicaSder638
Community Member
1 month ago

Black screen at start when uploading Storyline content as video in Rise – tried everything

Hi, I’m experiencing an issue when uploading my Storyline content as a video in Rise. No matter what I do, the video starts with a black screen instead of showing the intended start image before th...
rise 360
storyline 360
StevenBenassi's avatar
StevenBenassi
Staff
1 month ago

Hi VeronicaSder638​,

Thanks for sharing your experience when uploading Storyline content to Rise 360.

I see that you've already opened a support case being handled by my teammate, John Carlo. He should be following up with you shortly to provide more insight into this behavior.

We can continue the conversation there!

AllisonRusso-59's avatar
AllisonRusso-59
Community Member
20 hours ago

Did you manage to resolve this issue? I am having exactly the same problem. I have added the Cover Page photo in the player in SL but am still seeing the black box with the play button when I upload the video to Rise. Any help gratefully received. Thanks