Forum Discussion
Black screen displaying on Replay videos in Rise
I've created a few videos in Replay and whenever I upload it somewhere, it displays as black. I would like it to show the first frame of the video. See image attached for how my video displays in a Rise course.
I've had a look at the user guides but can't seem to find a setting that lets you adjust it.
The only workaround I've found is to add an image of the first frame before the video. Is there another way?
22 Replies
Hello again, Laszlo!
Great news! We just released another update for Articulate 360 and included some new features and a few important fixes you'll see in the release notes.
The item you'll be interested in is:New: Make an impactful first impression. Add an image to your course start page to brand it or give learners an idea of the subject matter. Learn more about cover photos.
Just launch the Articulate 360 desktop app on your computer and click the Update button for Storyline 360. Details here.
Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly.Hi,
Are there any updates on the black thumbnail or start screen?
I have a video created in Vyond that has been uploaded into Rise - there is no black frame to start the video off and there is no transition, no sound or anything. It's a blue background with white text. But the video still features with a black screen and play button in Rise.
Is there any solution to this?
Cheers,
NinaHi Nina,
Thanks for reaching out! Can you please share the Web link to your Rise 360 course here or privately through a support case, so we can look at it on our end and provide recommendations?
