Forum Discussion
Black screen on preview
I recently purchased Articulate 360 after enjoying the free trial (which worked without issues). But now, with the purchased version I am unable to preview my work. When I click on preview, I only g...
Hello Sandra, and welcome to E-Learning Heroes. 😊
Thank you for reaching out and sharing what you are experiencing when previewing your course.
I'm curious if the issue happens in any course you are working on or just this particular one?
- If you cannot re-create the issue in a new course, I would advise you to import the file into a new one and proceed.
- If it's happening in any/all files, you should conduct a repair of your software.
If you need us to look at your project file, please share your .story file with our support engineers. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.