Forum Discussion
Black screen on preview
I recently purchased Articulate 360 after enjoying the free trial (which worked without issues). But now, with the purchased version I am unable to preview my work. When I click on preview, I only g...
Hello,
This is the second time I am experiencing this issue. The first time, I found resaving the project to work. This time I have tried multiple resaves and I am still getting a black screen. I have narrowed it down to a specific slide that seems to have the error. Is there a way of hunting out the problem?
Thanks
Danae
Just a heads up for anyone experiencing this issue, check your assets. Through a process of trial I narrowed down to the affected slide. Then went through and deleted a layer - tried preview, undo delete, then delete another layer... Eventually I got to the culprit layer and then 'infected' asset that resolved the issue and now preview works as it should. In case you have this issue hope that resolves it for you :)