Forum Discussion

SandraChambers-'s avatar
SandraChambers-
Community Member
5 years ago

Black screen on preview

I recently purchased Articulate 360 after enjoying the free trial (which worked without issues). But now, with the purchased version I am unable to preview my work. When I click on preview, I only g...
storyline 360
JasonReimer-ab0's avatar
JasonReimer-ab0
Community Member
3 years ago

I'm having the same problem.

This is a very simple mock-up of an animated graphic and is saved locally. Every time I preview, I get a blank screen.

I have tried removing items one by one and previewing and done the same with the layer. Doesn't seem to have any effect.

Any advice here would be great.

Thanks.

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    3 years ago

    Hi Jason!

    It sounds like you've hit a snag with getting your course slide to show up in preview mode. Not to worry; I was able to troubleshoot your file and found what was causing the issue!

    The Restart course trigger should be set to Restart course when the user clicks Replay hotspot rather than Restart course when the timeline starts on the hotspot.

    Otherwise, the slide will continue to show up blank and restart the course without the learner performing any action.

    Please let me know if you have any more questions!