Forum Discussion

NicoleBehrens's avatar
NicoleBehrens
Community Member
9 years ago
Solved

Black screen when slides in 'view mode' in Preview or Published.

I have been working on simulations with storyline 360 for a few months now. I recently wanted to integrate videos with simulations for a more view then try sort of feel. When I am making simulatio...
storyline 360
  • KellyAuner's avatar
    KellyAuner
    3 years ago

    Hi, everyone!

    I have some great news to share! We just released another update for Storyline 360. In Update 77, we've included important fixes and new features.

    One of the enhancements we've included: 

    • Storyline 360 now supports screen recordings on primary and secondary monitors with DPI settings over 100%.

    Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

    Please let me know if you need additional help!

AlyssaGomez's avatar
AlyssaGomez
Staff
8 years ago

Hi Nicole! Thanks so much for reaching out, and I'm really sorry this is still plaguing you. 

I do see you had a case with Ryan back in August 2017 where you'd see a black screen when previewing a slide. I just re-testing the file you shared in that case using the latest update of Storyline 360, and everything appeared to work normally.

  • Are you on the latest update of Storyline 360? To check, click the Help tab, then click About Storyline. You should see 3.17.16188.0 in the bottom-right corner. 

  • If so, are you seeing a black screen when you preview slides in a particular project?