Forum Discussion

NicoleBehrens's avatar
NicoleBehrens
Community Member
9 years ago
Solved

Black screen when slides in 'view mode' in Preview or Published.

I have been working on simulations with storyline 360 for a few months now. I recently wanted to integrate videos with simulations for a more view then try sort of feel. When I am making simulatio...
storyline 360
  • KellyAuner's avatar
    KellyAuner
    3 years ago

    Hi, everyone!

    I have some great news to share! We just released another update for Storyline 360. In Update 77, we've included important fixes and new features.

    One of the enhancements we've included: 

    • Storyline 360 now supports screen recordings on primary and secondary monitors with DPI settings over 100%.

    Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

    Please let me know if you need additional help!

EricPeotto's avatar
EricPeotto
Community Member
8 years ago

Hi Alyssa,

I currently have this issue on a published package made in 360. It is only occurring on a few video slides. I need to get this fixed asap as this is being rolled out to 5 separate hospitals with over 6000 staff.

  • Crystal-Horn's avatar
    Crystal-Horn
    Staff
    8 years ago

    Hi there, Eric.  We're happy to get you some help! Let me ask a few troubleshooting questions:

    • Are your video slides made with the Storyline screen recording tool?  Also, can you confirm what version of Storyline you’re using?  Go to Help > About Storyline. 
    • Did you insert them in View mode?
    • In which browsers are you seeing this behavior?

    If you can attach your .story file here, I'm happy to do some testing.  If you need to keep it private, feel free to send it along to our support engineers for fast help.  Give them the answers to the above as well so they can start off on the right foot.

    Thanks for reaching out!