Forum Discussion

NicoleBehrens's avatar
NicoleBehrens
Community Member
9 years ago
Solved

Black screen when slides in 'view mode' in Preview or Published.

I have been working on simulations with storyline 360 for a few months now. I recently wanted to integrate videos with simulations for a more view then try sort of feel. When I am making simulatio...
storyline 360
  • KellyAuner's avatar
    KellyAuner
    3 years ago

    Hi, everyone!

    I have some great news to share! We just released another update for Storyline 360. In Update 77, we've included important fixes and new features.

    One of the enhancements we've included: 

    • Storyline 360 now supports screen recordings on primary and secondary monitors with DPI settings over 100%.

    Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

    Please let me know if you need additional help!

NicholeDinato's avatar
NicholeDinato
Community Member
8 years ago

I'm having the exact same issue as Amy H was four months ago.

 

I'm using Articulate 360, running the latest version (3.15.15581.0), screen recording dimensions are 1046x786 on my monitor, 720x405 on my laptop.

 

I get the attached results when I record with my monitors connected. It works on my laptop, but my laptop screen size is too small to record what I need effectively. I thought I could do a workaround with Peek, but it has the exact same issue.

Is there a fix for this yet, or any idea what's causing the issue?

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UPDATE: I fixed the issue by changing my display settings in Windows 10

1. Go to Control Panel > Display > Change Display Settings

2. Slide the slider bar under the monitor displays to 100% (labeled as: Change the size of text, apps, and other items: XXX%)

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I still think this issue needs to be resolved by the developers, it took me a LOT of digging to figure out the fix and I lost 4+ hours of work on a project that was supposed to be completed today. Record screen is such a critical feature of Storyline, it needs to work reliably.

Thanks everyone!

DominicNicolai's avatar
DominicNicolai
Community Member
6 years ago

This was the solution to the same problem. I was using imported videos shot from my cell phone all of them were black screen with audio when published. I applied this solution by adjusting my laptop screen resolution from 1366 x 780, to 1360 x 780, and everything works now.