Forum Discussion
Black screen when slides in 'view mode' in Preview or Published.
Hi, everyone!
I have some great news to share! We just released another update for Storyline 360. In Update 77, we've included important fixes and new features.
One of the enhancements we've included:
- Storyline 360 now supports screen recordings on primary and secondary monitors with DPI settings over 100%.
Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.
Please let me know if you need additional help!
Hi Mike!
I can see how that would be frustrating! Are you using an external monitor when recording your screen? If so, does it make a difference if you unplug the external monitor when recording?
I'd like to have our Support Engineers look deeper into why this is a frequent issue. Would you mind uploading your file to our team? Here's a secure upload link. We'll let you know when we receive it and share the next steps.
So sorry for the trouble Mike!
I am using an external monitor, but it has been working on the same configuration for two weeks (11 recording) until now.
Michael Anderson
Instructional Designer
T 813-538-0089
michael.anderson@syniverse.com
This message and its contents (including any accompanying documents) are confidential and authorized solely for the intended addressee(s). If you have erroneously received this message, please immediately and permanently delete all instances and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on this message or its contents is strictly prohibited. The company is not responsible for any loss or damage caused by a virus or for any errors or omissions in the contents of this message This message and its contents (including any accompanying documents) are confidential and authorized solely for the intended addressee(s). If you have erroneously received this message, please immediately and permanently delete all instances and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on this message or its contents is strictly prohibited. The company is not responsible for any loss or damage caused by a virus or for any errors or omissions in the contents of this message