Forum Discussion
Solved
Black screen when slides in 'view mode' in Preview or Published.
I have been working on simulations with storyline 360 for a few months now. I recently wanted to integrate videos with simulations for a more view then try sort of feel.
When I am making simulatio...
Hi, everyone!
I have some great news to share! We just released another update for Storyline 360. In Update 77, we've included important fixes and new features.
One of the enhancements we've included:
- Storyline 360 now supports screen recordings on primary and secondary monitors with DPI settings over 100%.
Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.
Please let me know if you need additional help!
Hi! I have suddenly started to experience this issue. Is there another bug? This used to work for me in the past.
Hi, Kelly. I'm happy to troubleshoot this with you!
First, a few clarifying questions to make sure you get the right guidance:
- Could you share more detail about your experience? Does a black screen appear, is the recording misaligned, or something else?
- Could you let me know what your display settings are? To find this detail, right-click on your desktop and select Display settings.