Forum Discussion
Black screen with Play Icon
Hi Bridget. This usually happens if you have media (video or audio) on your first slide, and WCAG and most browser protocols prohibit 'autoplay' of media on first load.
This thread contains more info and some workarounds.
Black start screen | Articulate - Community
But in my experience, if you add a completely blank slide at the start of your project, remove the default Back and and Next buttons, and then add a trigger "When timeline starts jump to next slide", this can trick Chrome, Edge and Firefox into loading your true first slide without showing the black screen and Play button.
This won't work on mobile devices, however, and in some corporate intranets, so I'd recommend testing it.
Hi Jonathan,
Thanks for the workaround hint with the mentioned trigger. I tested it, and it works perfectly when played in the Storyline Player. However, after integrating the interaction into the corresponding Rise project, the voice audio is no longer audible. Without the blank first slide it's audible but then I have those annoying black screen elements. Do you have any idea why this might be happening?