Forum Discussion

Bridget's avatar
Bridget
Community Member
10 months ago

Black screen with Play Icon

When I upload my Storyline scenes to Articulate it comes up with a black screen with the Play icon in the middle of it.  I've not had this in the past and can't work out what I need to switch off or ...
storyline 360
RolandStraub-e1's avatar
RolandStraub-e1
Community Member
6 months ago

Hi Jonathan,

Thanks for the workaround hint with the mentioned trigger. I tested it, and it works perfectly when played in the Storyline Player. However, after integrating the interaction into the corresponding Rise project, the voice audio is no longer audible. Without the blank first slide it's audible but then I have those annoying black screen elements. Do you have any idea why this might be happening?

LucianaPiazza's avatar
LucianaPiazza
Staff
6 months ago

Hello RolandStraub-e1​, 

Thanks for reaching out! I understand you're not hearing the audio when viewing your Storyline project in Rise 360 after using Jonathan's workaround. 

  • Is this happening with any other Storyline projects you're bringing into Rise using a Storyline Block, or just this one? 

 

It would be helpful to take a closer look at your .story file, a copy of your Rise course, and a screen recording of this behavior in Rise 360. Feel free to share it in this thread or privately in a support case to see if we experience the same thing with your project file. We'll delete your materials after testing! 

  • RolandStraub-e1's avatar
    RolandStraub-e1
    Community Member
    6 months ago

    Hello Luciana,

    I guess I'm fine for now. Got great support from Jonathan_Hill​ and one workaround does the trick, even though still with black bars at the top and bottom. 

    I'll gladly get back to you in case and thank you for your availability.

    Best Roland