Forum Discussion

AmyHengst-0059e's avatar
AmyHengst-0059e
Community Member
3 years ago

Block Templates not saving

I'm having an issue the last several days of not being able to copy and save template blocks to re-use, which is an issue for formatting and sharing information between courses. I can add the blocks...
rise 360
EricSantos's avatar
EricSantos
Staff
3 years ago

Hi Adam,

I'm sorry to hear you're hitting this snag! I'm happy to help troubleshoot and let's start with the items below:

A) Use Incognito mode to rule out possible browser extensions that may be causing the problem.

B) Use a different browser; ensure your browser has the latest updates. Here's a list of supported browsers for authoring Rise 360 content.

C) Connect to a different network. Your office network may be blocking the Rise course.

If the issue persists, please connect with us in a support case so we can investigate further. It would be helpful if you could include a recording of the issue. Thanks for your patience!

PhilippMehnert's avatar
PhilippMehnert
Community Member
15 days ago

Hi,

I just came across the same issue now. And in my case it just helped to clear the browser cache and then opening the Block Templates again. Then they are usually there and can be used.