Forum Discussion
Block Templates not saving
I'm having an issue the last several days of not being able to copy and save template blocks to re-use, which is an issue for formatting and sharing information between courses. I can add the blocks to a new template as usual but when I save, even after I get a success message, when I go back into the templates screen and try to add the new block template, it shows that it is not loaded and processing. It seems to time out.
I am seeing this on multiple computers with different block types, even just saving a knowledge check.
Is anyone else seeing this issue or have a solution?
20 Replies
I have this issue, it only seems to happen with a block template that contains an iframe. The video is of it happening in a Chrome Incognito tab.
HI Sushill! Thanks for sharing the video.Are you still unable to save the block that contains an iFrame?
I just tested it, and it works for me. Can you try in a different supported browser?
I have not been able to save a Block for a couple of weeks now. I've installed updates, cleared the cache, closed extra tabs in Rise and nothing works. Is there an ongoing glitch or is it just the state of Rise now that we can no longer save Block templates?
Same here. For the last couple of weeks, when I save a block template, it says saved but does not appear in my library of saved block templates. New block template thumbnails used to appear at the top of the library list. Sometimes (not for every block), if I type in the name I saved it as, it shows up, but it is not visible when I open the library. Very frustrating! I added a screen capture vid.
Hi AaronRose-87e31,
I'm sorry to hear you've hit this snag!
I understand that new block templates used to appear at the top of the library list, and now you have to search them by name. It looks like your block template library is now sorted A to Z. That would explain why templates with numbers show up first, followed by the rest in alphabetical order. It’s possible it was previously sorted by Recent, which is why newer templates appeared at the top.
If you’re still not seeing some saved templates, please try clearing your browser cache and check again.
If anything still looks off, please let me know and we can continue troubleshooting!
