Forum Discussion

sonjahilkhui810's avatar
sonjahilkhui810
Community Member
2 months ago

"Blurred" layer vanishes

Hi, my issue is that the "Blurred" layer that hides part of my background image (a table containing potential answers) is set to appear when the timeline starts. This works fine. It´s supposed to rem...
advice
storyline 360
JudyNollet's avatar
JudyNollet
Super Hero
2 months ago

sonjahilkhui810​. Hmm. The only other thing I can think of is that the layer isn't hiding. Instead, the object(s) on the layer that blur the base are disappearing. That would happen when the layer's timeline ends if the object(s) have an exit animation.

Beyond that, troubleshooting is just guessing without seeing all the programming. Someone might be able to solve the issue if you upload the .story file. Here are the best practices for doing that:

  • Only include slides that are related to the problem.
  • Be sure objects, layers, motion paths, and variables have meaningful names.
  • If there is proprietary content, replace or delete it. For example, replace proprietary text with “ipsum lorem” text.

 

Another option: submit a case directly to Articulate: https://access.articulate.com/support/contact