I've noticed this for awhile, all of my images I insert into this Storyline 3 course appear quite blurry everywhere - on the Storyline development screens, when previewed and when published (either as HTML5 or Flash). The images are all smaller than the maximum size, they are at 100% scaling, have no effects applied to them. My Publish settings is set to 100% quality. I've tried bitmaps, pngs, jpgs, all identical blurry results. I've searched these forums and seen a couple other threads on it , but never found a solution or real explanation for it. I can't send this course over to my client - it's embarrassingly bad.

Sorry - it's just odd to hear about image degradation coming from scaling an image down in size (assuming you maintain exact aspect ratios). AFAIK it has always been best practice when dealing with images to scale down but NEVER up or you will greatly impact the images quality - so i was shocked to hear that scaling an image down in Storyline results in blurry images. Why would Storyline allow for the scaling of images within Storyline if this is the case? Honest question.

Scaling DOWN an image will cause blurriness? That's awful/bizarre/unfortunate news but thanks for pointing that out to me.

Ok, this is going too far. Articulate, why are you not fixing this issue? It's been a known bug for way, way too long now. Can you please upadate us on the progress? Are any developers looking into this at all? Or are we ignored, left in the dark? This is not right at all. For the price we paid for licenses, I'd expect bugs to be fixed quicker than 2-3 years. At least deal-breaking bugs like this. There are so many known bugs in SL3, and non have been fixed as of now. I have several major bugs that needs to be handled. I will list some I remember right now, though I've forgotten (learnt to live with, using workarounds, for a lot of other issues):-Hotspots. Buggy, unless you remove border which is added as default.-Padding in text in master, messes up value when going back to the slide.-Previews is blurry, difficult to do detailed work.-Published results are blurry, which degrades our products. Not good for me at all.-Objects snapping to align will often be placed "between" two pixels, messing up borders and font. Only way to fix this, is going into position/size settings for the object, and move it 1px left/right, 1px up/down. Cant do this within the stage, with the 1px movement. Has to be done in position/size settings. Time-consuming, and can easily mess up fine details.-Deleting "title" from master slide will prevent the use of "title" in layouts under the master. This in turn messes up text-boxes. If I have two textboxes, but "title" is deleted on master slide, then text will swap places within my slides if I create more layouts under the same master. Had to remake all my templates, hiding "title" instead of deleting. Unticking the "title" box also causes this issue, so it have to be there, but hidden in layers. Theres more, but I think I've proven my point again. These issues have existed for way too long, and I feel we are completely ignored. Can you give us an update on the issues reported? What priority do they have? Will we get a fix for any of these at all?

You have to accept that this issue is universal in all versions of storyline and it has never been sorted by storyline team, despite they ask user to do this and do that but never go to the core of the issue.

Hi, You said :"It's our priority""I understand""I hear your frustration"Again and again and again. So why is it not fixed four years later? In production (SL360), my pictures are great, really. In Preview and Chrome, they're hideous! It's like I wasn't wearing my glasses. In Firefox, they're not horrible but not as good as in Storyline. You talked about scaling, resizing, etc., but I already did that and it didn't change anything. I'm so tired to try over and over and over again. Tired to read so many posts with so many no-solutions. And don't tell me "yeah, you can us svg pictures now, it's great" because I have eps pictures and Storyline cannot open it. Inkscape cannot too while Gimp can but not convert them in svg.We pay a software 1500 $ a year but we have blurry pictures, that's not normal. Please, please, please! Help us and fix it for real.

Blurry Images in Preview and Published

RenGomez
Staff
5 years ago
Hi Shari,

Thanks for sharing those extra details, as well as attaching your source files! I can see within the .story file the blurriness of the image. I've opened a case on your behalf for our support engineers to do some testing and provide next steps.

Be on the lookout for a response once they're done!
$ShariIfrach's avatar$
ShariIfrach
Community Member
5 years ago
I have followed the directions and it is better.If I decided to make the slide size bigger than the one that is list. Would that enhance the image too? I am trying to use a the test feature with a recording and wondering if the slide size will make a difference on the image. I know that the recording get in-bedded into the background of the slide. Which is dumb. I want to resize the recording to get space.
- MattMcGuire-280
  Community Member
  5 years ago
  Shari- have you had any resolution to this, because I have the same issue and I can't really afford to implement all of these supposed work arounds when it would be simpler for it to be fixed. The many, many people who have this issue in a number of articles on this site is pretty clear evidence that this is a Storyline issue.
- JeremyStump
  Community Member
  4 years ago
  Shari, what directions were you given to help with this issue?
LeslieMcKerchie
Staff
5 years ago
Hi Shari,

I see that you were actively working with Eric on this issue, so I've sent your response along to him so that you can continue working with him 1:1.
$ShariIfrach's avatar$
ShariIfrach
Community Member
5 years ago
Hi Matt,

Yes I did. The images I need are from our website and are dynamically made. So I can't get the image in a vector drawing from the person creating them. What I do and it works pretty well is I use Snagit to screenshot Internet Explorer at a zoom level of 150 -120% that way I get the biggest and clearest screenshot. I save the image as emf -windows vector file. This gives me the clearest image. I have played with the size of the slide but that has more to do with after I have copied it in.

I hope this helps.

Shari
- MattMcGuire-280
  Community Member
  5 years ago
  Awesome, I've been dealing with this issue on and off for a couple of months. I didn't have any problems until recently. I will try your strategy and see if it works for me. Thanks again for your help!
$ShariIfrach's avatar$
ShariIfrach
Community Member
4 years ago
Yes I did. The images I need are from our website and are dynamically made. So I can't get the image in a vector drawing from the person creating them. What I do and it works pretty well is I use Snagit to screenshot Internet Explorer at a zoom level of 150 -120% that way I get the biggest and clearest screenshot. I save the image as emf -windows vector file. This gives me the clearest image. I have played with the size of the slide but that has more to do with after I have copied it in.
RenGomez
Staff
4 years ago
Hi Tsvety, Beth, and Matt,

Thanks for popping in here to share your experiences, and I'm sorry you're running into this! Tsvety connected with our support team, and it looks like they came across a bug we have reported where:

Override of image compression on published images causes blurred or low-quality output.

If you haven't made changes to the image quality, connect with our team to take a closer look at your file and offer further guidance on what is happening behind the scenes here!

We'll be sure to reach back out in this discusssion when there's an update on a fix.
TsvetyPendeva-0
Community Member
4 years ago
Hi Ren,

Thanks for the update, however this doesn't seem very clear. How am I supposed to proceed as I need to make changes to 2 courses and publish them tomorrow on the LMS and the images are with embarrassing quality. The export quality is set to the highest possible as it is important for us the images to be shown at the best possible quality as it's a medical course on image interpretation.
- AlySummers-05d5
  Community Member
  4 years ago
  I don't know if this will help you or not - but have you tried SVG images? Storyline (still) doesn't have native support for them, but there is a way to get them into your file... in one of my previous posts on this thread I shared the workaround I used to correct blurry images.
  - TsvetyPendeva-0
    Community Member
    4 years ago
    Thank you, Aly for sharing your experience and suggestion, however it's virtually impossible for me to do this, since just 1 of my modules have 220 images - as I mentioned these are medical imaging training on image interpretation.
    On a side note, I too use SVGs for another of my projects. And yes, it's very frustrating the Storyline doesn't support them natively and I have as well to import them into PowerPoint then import the PowerPoint into Storyline to get them... and there's 1other option to copy them from PowerPoint and paste them into storyline - whichever is easier for you.
$ShariIfrach's avatar$
ShariIfrach
Community Member
4 years ago
My system hasn't change and my problem at times gets worse because I have images that the page is really long and it makes the image even smaller.
RenGomez
Staff
4 years ago
Tsvety,

Thanks for those extra details. I've reached out to my teammate, Chester, to follow-up with you in your case as soon as possible for further guidance on this course you're working to complete!

Shari,

I'd like to have our team take a look at your file and provide specific help with what you're seeing in regards to the image re-adjustment that's occurring. I've opened a case on your behalf with our team, so someone will reach out soon with next steps!
$ShariIfrach's avatar$
ShariIfrach
Community Member
4 years ago
Hi,

I have only the same problem I have had in the past. There is nothing new to give you.

Shari