I've noticed this for awhile, all of my images I insert into this Storyline 3 course appear quite blurry everywhere - on the Storyline development screens, when previewed and when published (either as HTML5 or Flash). The images are all smaller than the maximum size, they are at 100% scaling, have no effects applied to them. My Publish settings is set to 100% quality. I've tried bitmaps, pngs, jpgs, all identical blurry results. I've searched these forums and seen a couple other threads on it , but never found a solution or real explanation for it. I can't send this course over to my client - it's embarrassingly bad.

Sorry - it's just odd to hear about image degradation coming from scaling an image down in size (assuming you maintain exact aspect ratios). AFAIK it has always been best practice when dealing with images to scale down but NEVER up or you will greatly impact the images quality - so i was shocked to hear that scaling an image down in Storyline results in blurry images. Why would Storyline allow for the scaling of images within Storyline if this is the case? Honest question.

Scaling DOWN an image will cause blurriness? That's awful/bizarre/unfortunate news but thanks for pointing that out to me.

Ok, this is going too far. Articulate, why are you not fixing this issue? It's been a known bug for way, way too long now. Can you please upadate us on the progress? Are any developers looking into this at all? Or are we ignored, left in the dark? This is not right at all. For the price we paid for licenses, I'd expect bugs to be fixed quicker than 2-3 years. At least deal-breaking bugs like this. There are so many known bugs in SL3, and non have been fixed as of now. I have several major bugs that needs to be handled. I will list some I remember right now, though I've forgotten (learnt to live with, using workarounds, for a lot of other issues):-Hotspots. Buggy, unless you remove border which is added as default.-Padding in text in master, messes up value when going back to the slide.-Previews is blurry, difficult to do detailed work.-Published results are blurry, which degrades our products. Not good for me at all.-Objects snapping to align will often be placed "between" two pixels, messing up borders and font. Only way to fix this, is going into position/size settings for the object, and move it 1px left/right, 1px up/down. Cant do this within the stage, with the 1px movement. Has to be done in position/size settings. Time-consuming, and can easily mess up fine details.-Deleting "title" from master slide will prevent the use of "title" in layouts under the master. This in turn messes up text-boxes. If I have two textboxes, but "title" is deleted on master slide, then text will swap places within my slides if I create more layouts under the same master. Had to remake all my templates, hiding "title" instead of deleting. Unticking the "title" box also causes this issue, so it have to be there, but hidden in layers. Theres more, but I think I've proven my point again. These issues have existed for way too long, and I feel we are completely ignored. Can you give us an update on the issues reported? What priority do they have? Will we get a fix for any of these at all?

You have to accept that this issue is universal in all versions of storyline and it has never been sorted by storyline team, despite they ask user to do this and do that but never go to the core of the issue.

Hi, You said :"It's our priority""I understand""I hear your frustration"Again and again and again. So why is it not fixed four years later? In production (SL360), my pictures are great, really. In Preview and Chrome, they're hideous! It's like I wasn't wearing my glasses. In Firefox, they're not horrible but not as good as in Storyline. You talked about scaling, resizing, etc., but I already did that and it didn't change anything. I'm so tired to try over and over and over again. Tired to read so many posts with so many no-solutions. And don't tell me "yeah, you can us svg pictures now, it's great" because I have eps pictures and Storyline cannot open it. Inkscape cannot too while Gimp can but not convert them in svg.We pay a software 1500 $ a year but we have blurry pictures, that's not normal. Please, please, please! Help us and fix it for real.

Blurry Images in Preview and Published

MariaCS
Staff
4 years ago
Hi, Maciej.

Thank you for reaching out!

Since this is an older discussion, can you please expand a little on what you're experiencing? If you're able to submit a .story file through a support case, we're happy to take a look!
LeslieMcKerchie
Staff
4 years ago
Hello everyone!

If you're following along and looking for sharp images, I've got great news for you! We just released another update for Articulate 360 and included a few important fixes you'll see in the release notes.

The item you'll be interested in is:

New: Import scalable vector graphics (SVGs) to Storyline 360 so images stay sharp when learners zoom in and out.

Just launch the Articulate 360 desktop app on your computer and click the Update button for Storyline 360. Details here.

Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly.
LeslieMcKerchie
Staff
4 years ago
Hello Sushil, and welcome to E-Learning Heroes. 😊

We'd be happy to help you. It looks like it's your first post here and I was not able to find any support cases either.

I'd like you to share your project file with our support engineers to investigate what's happening with your permission. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
KellyAuner
Staff
3 years ago
Hi, all!

I have some great news to share. We just released another update for Storyline 360. In Update 63, we’ve included important fixes and new features.

One of the fixes we’ve included is:

Improved how Storyline 360 handles images during import and in the published output. This will result in crisper images.

To take advantage of this update, launch the Articulate 360 desktop app on your computer and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

Please let me know if you need additional help!
AmyKeating
Community Member
3 years ago
I am using SL360 v 3.68.28820.0. I have incredibly blurry photos in the canvas mode, preview mode but crisp clear ones in the published mode (published to Review 360). See attachments. Appears it is still a problem with the preview mode even after all these years.
JohnMorgan-c50c
Former Staff
3 years ago
Hi Amy,

I'm sorry you're having an issue with blurry images!

Would you be willing to share your project files here or reach out to our Support Engineers privately in a support case?

Thanks for reaching out!
YoonFalkJensen
Community Member
3 years ago
Hi, I'm using SL 360 v.3.68.28887.0. and have had problems with blurry preview and published images/screenshots. The picture is crisp on the canvas in 100% viewing, but not when previewed or published to web or Review360.

This helped me: Changing from modern player to classic player.