I've noticed this for awhile, all of my images I insert into this Storyline 3 course appear quite blurry everywhere - on the Storyline development screens, when previewed and when published (either as HTML5 or Flash). The images are all smaller than the maximum size, they are at 100% scaling, have no effects applied to them. My Publish settings is set to 100% quality. I've tried bitmaps, pngs, jpgs, all identical blurry results. I've searched these forums and seen a couple other threads on it , but never found a solution or real explanation for it. I can't send this course over to my client - it's embarrassingly bad.

Sorry - it's just odd to hear about image degradation coming from scaling an image down in size (assuming you maintain exact aspect ratios). AFAIK it has always been best practice when dealing with images to scale down but NEVER up or you will greatly impact the images quality - so i was shocked to hear that scaling an image down in Storyline results in blurry images. Why would Storyline allow for the scaling of images within Storyline if this is the case? Honest question.

Scaling DOWN an image will cause blurriness? That's awful/bizarre/unfortunate news but thanks for pointing that out to me.

Ok, this is going too far. Articulate, why are you not fixing this issue? It's been a known bug for way, way too long now. Can you please upadate us on the progress? Are any developers looking into this at all? Or are we ignored, left in the dark? This is not right at all. For the price we paid for licenses, I'd expect bugs to be fixed quicker than 2-3 years. At least deal-breaking bugs like this. There are so many known bugs in SL3, and non have been fixed as of now. I have several major bugs that needs to be handled. I will list some I remember right now, though I've forgotten (learnt to live with, using workarounds, for a lot of other issues):-Hotspots. Buggy, unless you remove border which is added as default.-Padding in text in master, messes up value when going back to the slide.-Previews is blurry, difficult to do detailed work.-Published results are blurry, which degrades our products. Not good for me at all.-Objects snapping to align will often be placed "between" two pixels, messing up borders and font. Only way to fix this, is going into position/size settings for the object, and move it 1px left/right, 1px up/down. Cant do this within the stage, with the 1px movement. Has to be done in position/size settings. Time-consuming, and can easily mess up fine details.-Deleting "title" from master slide will prevent the use of "title" in layouts under the master. This in turn messes up text-boxes. If I have two textboxes, but "title" is deleted on master slide, then text will swap places within my slides if I create more layouts under the same master. Had to remake all my templates, hiding "title" instead of deleting. Unticking the "title" box also causes this issue, so it have to be there, but hidden in layers. Theres more, but I think I've proven my point again. These issues have existed for way too long, and I feel we are completely ignored. Can you give us an update on the issues reported? What priority do they have? Will we get a fix for any of these at all?

You have to accept that this issue is universal in all versions of storyline and it has never been sorted by storyline team, despite they ask user to do this and do that but never go to the core of the issue.

Hi, You said :"It's our priority""I understand""I hear your frustration"Again and again and again. So why is it not fixed four years later? In production (SL360), my pictures are great, really. In Preview and Chrome, they're hideous! It's like I wasn't wearing my glasses. In Firefox, they're not horrible but not as good as in Storyline. You talked about scaling, resizing, etc., but I already did that and it didn't change anything. I'm so tired to try over and over and over again. Tired to read so many posts with so many no-solutions. And don't tell me "yeah, you can us svg pictures now, it's great" because I have eps pictures and Storyline cannot open it. Inkscape cannot too while Gimp can but not convert them in svg.We pay a software 1500 $ a year but we have blurry pictures, that's not normal. Please, please, please! Help us and fix it for real.

Blurry Images in Preview and Published

LeslieMcKerchie
Staff
7 years ago
Hi Janet,

This is something we are continuing to monitor and gather customer files/examples for all of our testing.

By commenting here, you should now be subscribed to any updates that we have to share.

If you'd like to contribute a file and examples for testing, you may do so here.
LynnKasel
Community Member
7 years ago
Is the Storyline 360 software interface supposed to be blurry? Every other Windows 10 program I use is crisp and clear. The Storyline 360 interface looks like it's being rendered on the screen pixel by pixel.
AshleyT-Pollard
Staff
7 years ago
Hi Lynn,

Sorry, you're having some trouble with the blurriness of the Storyline UI. We've seen a few users running into similar if they're screen resolution is set outside of the standard 100% - do you know what you're using? It's an option you can check from within the Control Panel.

As Leslie shared, our team is continuing to monitor this and look for options to improve the experience. As soon as we have more info to share on that we'll be certain to let folks know.
KatieRiggio
Staff
7 years ago
Hi, everyone! I saw there are some Storyline 3 users here, so I wanted to share that we've just released Update 5 for Storyline 3–check out all the new fixes and features here!

In this update–and thanks to your support–courses should no longer appear blurry when you preview them in Storyline 3 or view the HTML5 output in Chrome.

Here’s where you can install and update Storyline 3 to see everything this version has to offer. Let us know what you think ..and if you're still seeing blurriness, please let us know!
- DavidReynolds-3
  Community Member
  7 years ago
  Hello Katie,
  
  Does this update work for SL360 as well? My images are incredibly blurry when previewing - even following best practices.
KatieRiggio
Staff
7 years ago
Hi, David! Really sorry for the confusion there.

We released a fix for the same issue where courses would appear blurry when previewing and viewing the HTML5 output in Chrome in Storyline 360 as well. A fix for this was included in build 3.17.16117.0.

Are you still seeing some blurriness while using that particular build or a recent one? To check, click the Help tab, then click About Storyline.

I'll be standing by!
- ArikaSaini
  Community Member
  6 years ago
  Hi Katie,
  
  May I check if there is an update for Studio/Presenter too? I am still facing the blurry image issue with Chrome when publishing using presenter. Appreciate your response.
  - AshleyT-Pollard
    Staff
    6 years ago
    Hi Arika,
    
    Are these images you've added directly to your Presenter slide or are they a part of a Quizmaker or Engage interaction? Also, what update of Studio 360 are you on? The latest is Update 21.17757.0.
    
    If you're able to share your Presenter package, I'd like to take a look! Here's how to create a Presenter package.
StianLarsen
Community Member
7 years ago
Hi Katie! I'm writing to let you know I still have this issue with blurry preview, and blurry Chrome HTML5 output. This is very unfortunate, as we've got over 30.000 active users, and most of them use Chrome.
I'm on version "Update 5: 3.5.16548.0"
It's really annoying not being able to preview the course properly, and definitely a deal-breaker when courses look blurry and unsharp when published... =/
LeslieMcKerchie
Staff
7 years ago
Hi Stian,

Thanks for reaching out. Sorry to hear that you're still experiencing an issue with blurriness in your course.

Would you be able to share your .story file for us to take a look at here?
- StianLarsen
  Community Member
  7 years ago
  Hi,
  
  I tried creating a new course from a blank project, and still have the same issues. I'm uploading the test as we speak. It's really annoying when the preview does not show the final result, so Iæm rellay looking forward to a solution. Also, blurry view in chrome is not good for us, as we hav ea lot of users using chrome. :)
LeslieMcKerchie
Staff
7 years ago
Thanks Stian for reaching out to the support team. Looks like you are currently working directly with Gerald.
GaryOvergaard1
Community Member
7 years ago
I just upgraded from Storyline 2 to Storyline 360 and opened an existing project in 360 for the first time. That is the first thing I noticed as well. The Preview in 360 is blurry. I have the latest 360 build installed as well.

Not a great confidence inspiring first experience. I have not yet made any modifications to my in-progress project and will definitely go back to Storyline 2 until this issue is resolved.
AshleyT-Pollard
Staff
7 years ago
Hi Gary,

Are you experiencing the blurriness anywhere else besides Preview, such as while editing or viewing your published output?

If it's only in Preview, what is your Windows Scaling/DPI set to? Can you test it at 100% scaling?

If you're seeing this in publish, can you let me know:

How you published and where you've uploaded your content

Browsers and version you're using to view it

Is it only images, text, or both

Are you using modern or classic player

Does this happen to new files created in 360? or only those upgraded from Storyline 2?

Once we have a bit more detail, we can dig in deeper to next steps!
- StianLarsen
  Community Member
  7 years ago
  While waiting for Gary to reply, here are my reply :)
  
  For me, both Preview and Chrome HTML5 publish is blurry.
  Windows 10, 100% Scale (No scaling).
  32" QHD monitor, native resolution (2560x1440).
  Same issue for default 24" FHD Monitors.
  
  Publish course as normal, using "Publish". Selecting LMS, and zipping. Uploading or running locally, same issues. Gerald, your support guy, have the same issues from a blank project at his end.
  
  Works fine if viewing flash version, or if running in IE11. HTML5 in Chrome is blurry, and that's what our company defaults are. Chrome, with flash disabled.
  
  The issue is related to all graphical elements. Images, shapes, text.
  
  What do you mean by modern or classic player?
  
  This happens to all files. New files, upgraded files. I have not yet seen a preview in SL3 that wasn't blurry. I have not yet seen a published course from SL3 in Chrome with HTML5 that was not blurry.
  
  There are also several other issues. The canvas is jumping upon the first millisecond of loading each slide (in HTML5), so elements outside the frame will be visisble for a brief moment every time I load a new slide.