I've noticed this for awhile, all of my images I insert into this Storyline 3 course appear quite blurry everywhere - on the Storyline development screens, when previewed and when published (either as HTML5 or Flash). The images are all smaller than the maximum size, they are at 100% scaling, have no effects applied to them. My Publish settings is set to 100% quality. I've tried bitmaps, pngs, jpgs, all identical blurry results. I've searched these forums and seen a couple other threads on it , but never found a solution or real explanation for it. I can't send this course over to my client - it's embarrassingly bad.

Sorry - it's just odd to hear about image degradation coming from scaling an image down in size (assuming you maintain exact aspect ratios). AFAIK it has always been best practice when dealing with images to scale down but NEVER up or you will greatly impact the images quality - so i was shocked to hear that scaling an image down in Storyline results in blurry images. Why would Storyline allow for the scaling of images within Storyline if this is the case? Honest question.

Scaling DOWN an image will cause blurriness? That's awful/bizarre/unfortunate news but thanks for pointing that out to me.

Ok, this is going too far. Articulate, why are you not fixing this issue? It's been a known bug for way, way too long now. Can you please upadate us on the progress? Are any developers looking into this at all? Or are we ignored, left in the dark? This is not right at all. For the price we paid for licenses, I'd expect bugs to be fixed quicker than 2-3 years. At least deal-breaking bugs like this. There are so many known bugs in SL3, and non have been fixed as of now. I have several major bugs that needs to be handled. I will list some I remember right now, though I've forgotten (learnt to live with, using workarounds, for a lot of other issues):-Hotspots. Buggy, unless you remove border which is added as default.-Padding in text in master, messes up value when going back to the slide.-Previews is blurry, difficult to do detailed work.-Published results are blurry, which degrades our products. Not good for me at all.-Objects snapping to align will often be placed "between" two pixels, messing up borders and font. Only way to fix this, is going into position/size settings for the object, and move it 1px left/right, 1px up/down. Cant do this within the stage, with the 1px movement. Has to be done in position/size settings. Time-consuming, and can easily mess up fine details.-Deleting "title" from master slide will prevent the use of "title" in layouts under the master. This in turn messes up text-boxes. If I have two textboxes, but "title" is deleted on master slide, then text will swap places within my slides if I create more layouts under the same master. Had to remake all my templates, hiding "title" instead of deleting. Unticking the "title" box also causes this issue, so it have to be there, but hidden in layers. Theres more, but I think I've proven my point again. These issues have existed for way too long, and I feel we are completely ignored. Can you give us an update on the issues reported? What priority do they have? Will we get a fix for any of these at all?

You have to accept that this issue is universal in all versions of storyline and it has never been sorted by storyline team, despite they ask user to do this and do that but never go to the core of the issue.

Hi, You said :"It's our priority""I understand""I hear your frustration"Again and again and again. So why is it not fixed four years later? In production (SL360), my pictures are great, really. In Preview and Chrome, they're hideous! It's like I wasn't wearing my glasses. In Firefox, they're not horrible but not as good as in Storyline. You talked about scaling, resizing, etc., but I already did that and it didn't change anything. I'm so tired to try over and over and over again. Tired to read so many posts with so many no-solutions. And don't tell me "yeah, you can us svg pictures now, it's great" because I have eps pictures and Storyline cannot open it. Inkscape cannot too while Gimp can but not convert them in svg.We pay a software 1500 $ a year but we have blurry pictures, that's not normal. Please, please, please! Help us and fix it for real.

Blurry Images in Preview and Published

MiriamLarson-bc
Community Member
6 years ago
Any resolution to this issue? I am experiencing it as well. What I am running into is that I have had to use pictures of numbers because the numbered Storyline markers I WAS using are not keyboard accessible (meaning, the triggers I apply to them do not activate). The markers were nice and crisp looking but now the pictures of numbers that I've replaced them with are blurry. Would love to know when this will be resolved!
- Crystal-Horn
  Staff
  6 years ago
  Hey Miriam. We don't have a resolution just yet. Our team is still working on it, and we'll give you new information here!
EricRosenzweig
Community Member
6 years ago
I know this thread is old but I just wanted to say I am also experiencing this issue. The project looks crisp when editing but the html preview is blurry and the html published course is blurry when using Chrome 67 (64-bit). I'm using SL360 v3.24.17733.0. Same for both Modern and Classic player. This is a new project created with SL360. The project looks crisp in Microsoft Edge.

Chrome 72 (32 bit) on a Chrome Tablet also looks crisp. So I'm wondering if it is just a (64 bit issue?)
- Crystal-Horn
  Staff
  6 years ago
  Hi there, Matt. Thanks for that distinction. I'll add it to our report of this issue to make sure the bit question is on our radar.
RonFranks
Community Member
6 years ago
Thanks for checking. I'm not sure why the image on 1.2 was blurry though.
LeslieMcKerchie
Staff
6 years ago
Hi Ron,

Thanks for popping back in to share your additional findings. I've added this to the report that Crystal shared.

We do recommend using images that do not need to be scaled as you can see in this documentation.
StianLarsen
Community Member
6 years ago
Hi,

How come this is not higher priority? Its not fun at all to have to produce such blurry products. It's not OK at all...

Just updated to latest version (Update 6: 3.6.18134.0) in hopes this would have been fixed, but still no fix...?

It's actually gotten worse after last update. I can see that the scaling is fixed (where the course would be 10% smaller after published to LMS) but the blur is even worse now.

First image below is Preview vs Production.

Second image below is NewPublish vs OldPublish. Notice how the size is different now with the new version, but it's very blurry. Both are opened in same browser, and same LMS. Top is published with latest version SL3, bottom is published with previous version (Click to see full-size).
LeslieMcKerchie
Staff
6 years ago
Hi Stian,

I know your goal is to produce high-quality work, and this bug is getting in the way of that.

This issue is high on our priority list, and we are targeting to release a fix for it in the next update of Storyline 3. While I don’t have an ETA on that release just yet, we’ll let you know as soon as it’s ready.
- StianLarsen
  Community Member
  6 years ago
  Thanks for the update. Glad to hear its on it's way! Looking forward to be able to deliver crisp courses again, as it does produce awefull quality as it is now unfotunately.
  - BethMcGoldrick
    Community Member
    6 years ago
    I'm having the same problem. The images are very blurry when previewing or publishing. This is causing a problem with the QA testing on our LMS. Can we get this fixed? Is there a workaround?
AlyssaGomez
Staff
6 years ago
Hi Beth,

I don't have a date for the next release at this point, but we'll let you know as soon as it's ready!
StianLarsen
Community Member
6 years ago
Any news? I dont understand why this is not pushed out quicker. Every published course looks blurry and that's not good for anyone.
EvanIngber-31db
Community Member
6 years ago
I agree with the above statement. This is really disappointing and has been an issue for a while. I'm having trouble with blurriness in my previews and now i'm hesitant to publish. Scaling an image down in Storyline 3 makes it almost not even worth it to put the image in. The text is blurry too. Shouldn't it look exactly like my canvas? I can understand a tiny bit of blurriness, but this is way too much.
YusufPatel
Community Member
6 years ago
Hi,

I am also experiencing this same issue!

When previewing in Storyline 3 the quality is extremely blurry and same goes for when it is published and viewed in Google Chrome. However when viewing in the IE browser the quality is great. But... Google Chrome is the preferred browser for everyone in my company so having the quality of the images depreciate is extremely disappointing, especially when a lot of hard work has been put into the modules.