Forum Discussion
Blurry Images in Preview and Published
I've noticed this for awhile, all of my images I insert into this Storyline 3 course appear quite blurry everywhere - on the Storyline development screens, when previewed and when published (either as HTML5 or Flash).
The images are all smaller than the maximum size, they are at 100% scaling, have no effects applied to them. My Publish settings is set to 100% quality. I've tried bitmaps, pngs, jpgs, all identical blurry results.
I've searched these forums and seen a couple other threads on it , but never found a solution or real explanation for it. I can't send this course over to my client - it's embarrassingly bad.
Since we are locked into using only IE for government contracts, at least until everything is forced into Edge, it currently looks great. I hope if this changes back to blurry again for IE that we are able to roll back to the current version of Storyline 360.
Hopefully you find a solution for both browsers.
Hi Ron,
The latest update of Storyline 360 should look great in IE, Edge, and Chrome. Are you having trouble still in the latter?
We are only using IE for our client, so I don’t know about Chrome. It’s looking great in IE now. If it were to change is there any way to roll back to the version that was working until that issue was resolved?
Hi, thank you for the responses! I'm looking forward to the next S3 update. I do want to clarify that this fixes the blurriness in the Preview area and also in the various browsers. Is that correct? Thank you so much for your help.
Hi there, Evan. You should see improvement in both Preview and the published output of Storyline 3 with the next release. We'll post here once it's ready!
Thank you!
Any idea as to how long the fix will be for Storyline 3? Producing courses which are blurry is not a good look
is there a way to publish the images uncompressed? i bring them in at the optimized size 100%, but even when i publish at max image quality it still comes out blurry published
Hi Yusuf,
I don't have a date yet, but as soon as we do, the team will share here. We know how important it is to produce high-quality work, so we're focused on buttoning up the rest of this update and fully testing it before it's release.
Cougar,
When you publish, there is an option to adjust the quality of videos, images and audio:
One, tip: Image compression only applies to JPG files.i have the image quality set to 100, and it didn't make a difference. it's
more noticeable because the images are screenshots.
Hi Ashley,
Could you please prioritize this as a discussion topic with your management team? The community has been asking about this for MORE than 2 years now. Articulate fixed the problem in 360, but neglected S3. My question is how could you neglect S3 when your customers paid good money for it? How is it that 360 was updated and S3 wasn't updated simultaneously (or very shortly afterward)? How is it that we are still talking about this 2 years later? Please advise and give us a concrete timeline for the update. There shouldn't be a work around; there should be a concrete answer. If we don't receive one, who else can we contact at Articulate HQ to express these very clear inequities?
Thank you.
Hi there, Evan. I hear your frustration, and I've shared it with my team, including management. We're continuing to support Storyline 3 with bug fixes, and I'll let you know here when we have new information about the blurry image and text issue. The blurry output issue was fixed in the Storyline 360 March release, and I don't have a timeline for the next update of Storyline 3.
Our first priority is delivering a continuous stream of new features and content to Articulate 360. The vast majority of our customers are using Articulate 360, so that’s where we’re putting our focus. We know some folks are unable to switch to subscription plans or cloud apps, and if there’s anything we can do to help you make the case for Articulate 360, let us know. We’re happy to help.
Could we at least get a pointer as to where we can do a quick-fix for ourselves temporarily?
I see the issue is because the content is scaled 1.001 times as in this code:<div class="slide-container" style="transform-origin: 640px 360px; width: 1280px; height: 720px; overflow: visible; transform: translate(0px, 0px) scale(1.001);" data-reactid=".0.0.3.2.0.1"><div class="slide-transition-container" style="width: 1280px; height: 720px; overflow: hidden;"
Where can we find this, and alter the scale manually untill a fix is released? If I modify this to 1, it all looks Sharp again. But I cant find it in the exported projectfiles, just in the running HTML. We are getting lots of complaints now that we use fine detailed images, as it's all blurry.
Hi Frederic,
Sorry you're still seeing blurry images and videos! What are the original dimensions of those media files? How do those dimensions compare to the Storyline slide size?
If the original media dimensions are much larger or smaller than the slide size, the files will have to scale up or down to fit the slide. This will result in a loss of quality. Your best bet is to use files with similar dimensions to the slide size.
If you'd like an extra pair of eyes to review your file, you can send it to us privately by clicking here.
This is getting embarrassing for me. I keep getting complaints about poor quality and poor readability for all the courses I produce, and I'm the only producer of e-learning content for a company supporting close to 45.000 yearly users... I push out 2-5 courses / month, and everything I produce looks very poor because of this issue. I'm starting to loose foothold in delivering e-learning content, as other external providers using captivate are producing crisp courses. This is seriously a big issue, and I'm quite frankly sick of hearing that it will be fixed in an upcoming update, but with no dates.... This should really be number priority. Release a fix for the blurry issues in IE and Chrome, and then handle the other planned bug-fixes in another update not too far from now. So many people have issues with this, and it sucks getting paid to do a job, when I have to deliver this quality...
Sorry, but this is taking forever...
