Blurry Images in Preview and Published

I didn't so anything special with my images. I sized the screen down to 50% when I worked and just put them in like normal. I didn't have to do anything with them when I converted the Slide Size. 

But, you are right, I use 360 and this thread has been going on for 2 years and there is still an issue. 

Hi Stian, 

Our team is working through the final preparation of Storyline 3 Update 7, and that will include fixes you've seen released to Storyline 360 as of Update 30.

We're careful about testing new updates to make sure we don't put other elements at risk, so we'll be locking this down soon and targetting a release date next week. The team will post here once it's live, ready to download and install. We'll also post an updated copy of the Storyline 3 release notes, which will list fixed issues. 

Please let me know if you have other questions. 

Hi Everyone!

I wanted to pop back in here and let you know that we just released Update 33 for Storyline 360! Here are the details.

It includes a fix we made for images that were blurry when their shapes were changed, or when they were used as shape fills.

Just launch the Articulate 360 desktop app on your computer and click the Update button for each application. Details here.

Hi, I'm encountering an issue related to the one above. It applies to more recently published Storyline activities, which appear blurry when imported into Rise and viewed in Chrome at anything other than 100%. (There's no issue with the preview within Storyline).

I updated my version of Storyline recently but the issue has been ongoing for a while now - I've been meaning to raise a query about it for ages. I've attached images to show the problem. All help gratefully received.

Thanks!

Hello! The fix I listed above still works. 

Thanks so much Kelley. 

I just got around to trying it but unfortunately it didn't fix the problem. I use screen size 4:3 (rather than 16:9) but I applied the same principles, increasing the story size to 2047 x 1535. Unfortunately the image is still blurry when imported into Rise and then viewed in Chrome at less than 100%. 

Does anyone have any further suggestions? This is definitely a bug that entered Storyline in one of the updates last year as the activities that were published prior to that date do not have this problem (but when you re-publish the exact same files, they do!)

Thank you in advance and stay well everyone :)

Hey there, Victoria. Happy to jump in!

Quick clarifying question: Do you experience blurriness with the published Storyline 360 slide itself or only when it's embedded in Rise 360?

For the next steps: Are you comfortable with sharing a sample .story course for testing? It'll help us look into the quality in Chrome and we'll delete the course after. You can either:

• Use this upload link to share the file privately with our Engineers
• Attach it to your reply in this public discussion by using the Add Attachment button

Hi Katie, thanks so much for jumping in (and sorry for the slow reply).

The only thing I'm doing with the published Storyline slide is embedding it within Rise, so I don't know whether the problem exists independently of whether it is viewed through Rise, if you see what I mean ... not sure that is very helpful, sorry! I do know that the problem doesn't happen when the slides are previewed within Storyline. 

I have attached an example Storyline file - I've made a mockup as the stuff I'm working on cannot be shared publicly, but since the issues exists with every file it should do the trick of showing the issue! I have also created a dummy course in Rise into which I have imported the file, to show the problem. See here: https://rise.articulate.com/share/jqZOgjP3cvKSwdNSV4WuP01kGxeCgSLd

When this issue first came up about 18 months ago I was able to fix it by changing the image quality to 100% when publishing, but this no longer seems to solve it. However, earlier this year (hard to say exactly when - perhaps January??) it returned and I haven't yet figured out the solution.

Finally, just to add that this issue only seems to present when the Rise course is viewed in Chrome at less than 100% (although further testing may be needed on this). However, Chrome is used by a very large proportion of our audience and screen size (therefore comfortable viewing magnification) varies significantly, so we really do want to find a fix. 

Thank you so much in advance :)

Hi Victoria!

Thank you for sharing your files! 

Here is how I tested the projects to see if the bluriness appeared on my end:

• Previewed the Storyline course
• Previewed the Rise course
• Added the Storyline course in a new Rise course

Unfortunately, I didn't see any bluriness. Here's a screen recording of my test.

Have you tried importing the old Storyline course into a new project?

Lastly, it would be best to bring in our Support Engineers for further troubleshooting. You can connect with them by using this link.

Hi Lauren

Thanks so much for taking the time to test this. I have recorded the issue as you suggested (sorry the sound quality is so awful!). Hopefully this helps? Just to add, it is not unique to my PC: I have had three colleagues test from different computers (all PCs rather than Macs). 

Thanks again and all best

Victoria