Forum Discussion
Blurry Images.. Still
Hi all,
This seems to be an issue many people are talking about but I can't find a definitive answer without having to trawl multiple threads and links.
It would appear that Storyline is not fit for purpose when it comes to inserting images. Even when I'm trying to use the 'Try-it mode' on screen recording, the start and end frame is blurred regardless of what resolution, size, quality of screen grab I insert into Storyline.
I would think it should be quite simple to do and fix, but appears not to be.
I thought the major selling point of using Articulate was that it 'Automatically scales to mobile and tablet', if the only workarounds (which are far from perfect and still blurred), are fixing image sizes, or player sizes etc.. then this removes the automatic scaling onto mobile devices and means we have to develop the course mobile ready.
I'm in the process of deciding whether as a business we should curate in Articulate, or the Adobe Suite, and this problem is unfortunately making us lean away from Articulate. I've found no way to make these images High Quality and would appreciate an easy way to do this.
72 Replies
There is enough material to clearly conclude that this is an Articulate issue... Bérengère LITTY summed the issue well last month and Crystal should have an update on this soon.
All,
It's great to see that this post has gained momentum. Unfortunately however I spent weeks trying to solve this problem, and even consulted a highly skilled software development team internally, and the problems with the product were unsolvable externally.
We opted to use Adobe Captivate and have had no problems with image quality so far. Although it lacks some good features Articulate has, we had no choice and have ultimately saved days of time over trying to bodge a course together in Storyline.
I hope you all manage to find a solution, but I wouldn't hold your breath on Articulate fixing this any time soon.
Warm Regards,
Mark
Hey everybody. I'm excited to let you know that we just released update 26 for Storyline 360! Here are all the details.
We addressed an issue where text and images could be blurry when viewing a course in Google Chrome or Safari.Here’s how you can update Storyline 360 to take advantage of everything the latest release has to offer. If you need more help, please let me know!
That's great. I just purchased (within the last month) Storyline 3. When will that be updated to fix the known issue?
Hi Marlit,
I don't have an ETA for the next update of Storyline 3 yet, but the same fix will be included in that update, and we'll update this discussion as well.
Perfect! I will keep an eye out for the update.
You may be waiting a while, there are currently known bugs existing in Storyline 3 that have been around since Storyline 1. The blurry image bug has existed at least 2 years now.
Hi Ashley,
Can I check if there is an ETA for the next update for Storyline 3 to rectify the blurry image issue my company is also experiencing using the software?
Hey Elise,
One thing that has worked for me is I moved back to the Classic player with an HTML5 with Flash Fall Back. After working with Articulate's IT department I found that the Modern Player is not sufficient for the projects I am working on. I hope that helps :)
Hello Elise and welcome to E-Learning Heroes :)
I do not have an ETA at this time but, as Ashley mentioned above, we'll pop in and share any updates with you here.
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I have updated to the most recent version and I'm still having this issue. I too feel like we pay enough for this software that we should not have to jump through hoops doing your "recommended" tips. This is not a Chrome issue but an Articulate issue. It's very frustrating and when our license is up for renewal we will be looking at other options as this is too big of a feature to go unresolved. We use screenshots 50% of the time in our lessons and I can't keep wasting this much time trying to research these help articles and jumping through all of these hoops. The ability to make this work should not fall back on the user but rather the software company.
Hi Nancee! So sorry for the frustration. I recently replied to your other post in this discussion. We can keep the conversation going there, if you'd like!
