Forum Discussion
Blurry text and images during preview
In Storyline 3 text and Images (and characters) are blurry in the preview. When the course is published, the text and Images are a little bit clearer but not as clear as in Storyline 2.
I tried different things to fix this:
- my screen resolution on computer is lower than 100% (I set it down because I read that this could solve my problem – it's a little bit better but still blurry)
- I’m using Storyline 3 Update 5: 3.5.16548.0
- text and images are blurry (it doesn’t matter whether I copy and paste the image or insert as picture from file)
- sometimes not the whole text on a slide is blurry, sometimes in a list one aspect is clear to see (every aspect is in an own text box)
- Player size is "lock player at optimal size"
I hope you can help me to fix this Problem....
28 Replies
Hey Jesse,
Thanks for including those screenshots – that's a big difference in quality! Are you using Storyline 3? We'll let you know as soon as the bug is resolved in that version!
Yes ma’am, I am using storyline 3. I might have found a work around. I currently have my slide size set to 16:9 aspect ratio, but after changing the slide size to an HD aspect ration of 1920x1080, the blurry image is FAR less blurry. That might be a fix for some people experiencing this same issue.
Jesse Johnson
BioMedical Instructor
Stryker
Communications
571 Silveron Blvd.
Flower Mound, TX 75028
P 940 367 6892
C 817 657 5452
jesse.johnson@stryker.com
Thanks, Jesse for sharing those details and I hope it helps someone else. We'll let you know here as soon as the next Storyline 3 update is available!
Also, I noticed that your email signature came through when you replied via email. You can remove that if you would like by clicking Edit beneath your response. Here’s a quick Peek video if you need help.
Hi I'm back to confirm that I'm still consistently experiencing that copied text boxes are blurry, but if I remake them new, they are sharp.
"Copied" it turns out, means nearly any text box that's been duplicated. If I copy a text box from one slide to another, or even if I duplicate or copy/paste a layer that contains text, that text will be blurry. If I replace the text elements on that layer with newly created elements, they are crisp.
Another detail that may help: if I duplicate a slide, the text on the duplicated slide seems to be fine, including the layers.
Hi Dorothy,
I'd love for you to walk me through your steps to reproduce this - as I've tested in Storyline 3 and Storyline 360 copying text boxes, duplicating, or even copying the standalone text and I don't see it appear blurry after any of those.
I know previously you were seeing the blurriness while previewing/publishing. Do you see the blurriness on the slide while you're editing?
Hi Ashley,
As you might have seen, I was trying to tackle this issue in a different discussion and now I found this one.
To answer your last question, I can confirm that the blurriness can already be noticed on the slide itself but not as much as when previewing and definitely not as much as when it's been published. In the published project the blurriness is very obvious.
Are you getting this glitch fixed on Storyline 360 apart from Storyline 3? Thanks once again!
Thanks, Ashley,
Sorry for delayed response. There was no blurriness on the slide when editing, only when previewing and published.
The steps to repro are straightforward - or seemed to be when I posted the above: Select a text box. Copy. Paste it on the same slide, or a different one. Preview or publish. The original will be crisp. The copied one will be blurry.
However, when I attempted it in a bare-bones slide today I didn't get this result. At the time I posted I checked and rechecked to be sure I could reproduce it, but I was using an existing template with content already in it. There must be some additional overhead from the template.
I will keep this in mind as I work with that template. and report back if I learn more.
Sorry for the wild goose chase, but thanks for following up!
Hi Amaia,
Thanks for reaching out here and I see you shared some new details in your other discussion. At this point, I think it'll be best to have you work in a Support case to dig a bit deeper as I mentioned to Dorothy it's not an issue I've been able to recreate using a copy/paste functionality inside Storyline 3 or Storyline 360.
Our team has fixed some blurriness issues specific to the published output in Chrome, and that fix is currently available for Storyline 360 and will be in the next update of Storyline 3 (release date TBD). We'll let folks know here once that Storyline 3 update is ready!
We have the same issue in Storyline 360. Looks crisp when in the slide - but blurry in preview and when published.
Hi Ashleigh,
I came to this thread because I was experiencing the same issue in Storyline 360. But I applied the software updates and am no longer having any problems. Try applying the updates and hopefully that will help you too :)
- Hi Everyone,I just wanted to give you a heads up that we just released Update 7 for Storyline 3! Here are the details.It includes the fix we made in Storyline 360 that addresses an issue where text and images could be blurry when viewing a course in Google Chrome or Safari. Also on that page is a link for downloading the latest version of Storyline 3.Please take a look and let us know if you have any questions, either here or by reaching out to our Support Engineers directly.
Three years later and I still have the same issue with Storyline 360 - text and images blurry on preview but fortunately ok once published - its most offputting and leads to wasted time, is this an issue you are trying to solve?
Hi Caroline,
I've opened a case on your behalf to help identify what might be causing blurriness when previewing your project.
You will receive an email with an upload link so we can take a look at your .story file. We'll be sure to delete it when we're done testing!
Have a great evening! ✨
Thank you for your perspective, Caroline! I understand your frustration.
You can keep up to date on what our team is currently working on in our Feature Roadmap.
If you'd like to share feedback further in a Feature Request, we'd be happy to hear from you.
Have a nice afternoon!
Hi, I wasn't sure if I should start a new topic or piggyback on this one. I'm new to Articulate, so let me know if I did this wrong.
One of my graphics (for a button) suddenly became blurry in both the preview, and in the test I published to Review 360. The three buttons are all look perfect in the working template, they are all the same size and format etc, but once I preview, the first button becomes blurry.
I tried replacing the image with the original again, (which is a smart object saved as a PNG if that matters) but it is still blurry. I also tried reducing the image to the %100 size I'm using for the Storyline -- no change.
The attached screenshot is from the published .story file.
Any clues as to what's happening here? Thanks!Hi Maurie,
Welcome to Articulate, and I'm sorry for the trouble with the blurry images! It's all right to piggyback on this related discussion. I appreciate the troubleshooting steps you've already done and for sharing the screenshot of the problem. Please consider the list below if you haven't already.
If the issue persists, I'd be happy to look at your Storyline project and the affected images to investigate further. You can upload them here or privately in a support case. We'll delete it when we're done testing.
Hi I experienced the issue of blurry text yesterday. When I removed the Animations (Fade In/Fade out) it went away. When I reapplied the Animation, the text looked sharp, no more blur.
