Is it possible to change the graphic on the templates that are provided for Rise 360?

Apologies for jumping in on this conversation - I'm having the same issue as listed above. When I hover over the image this for the main header image and header for each section, this menu does not appear. ALthought it does appear for the other blocks, just not the first header block. Any suggestions?

Hi Dimitra! Absolutely—the templates are 100% customizable to fit your needs! If it's the cover photo that you want to change, click Settings at the top of the course page. Click the trash bin icon to delete the current cover photo, then click the Add Cover Photo button to replace it. Let me know if that's what you had in mind!

Hi! I have the same question. I am using a free trial and trying to create a course from a template in Rise. When I go into a lesson, I can add an image, but I cannot find a way to delete the existing image. I'm working in the "ADA Compliance for Employees" course template and attempting to change the image in the first lesson, "What Is the Americans With Disabilities Act?" Thanks! Stephanie

Hi Stephanie, I am here to help. Some blocks require an image. So, you will only have the option to replace the image. An example of this kind of block is the Quote on image block. You can see this in the first lesson of the "What Is the Americans With Disabilities Act?" template. If you need help with how to replace the image, here is how: 1.) Hover your mouse over the block.2.) Click on Edit. 3.) Click on Edit again. Here you will be able to upload an image from your computer or an image from Content Library.Let me know if you have any questions about this.

Hi Chino, Thanks so much for the quick, detailed response! I think I might be having issues with Windows--I just realized the version that downloads with Parallels isn't the full version. That's probably why I'm not seeing all the features. Hovering definitely didn't bring up an editing button. I will try it out on a different system. Thanks again! Stephanie

Can you change the image on an Articulate Rise 360 Template

23 Replies

SofaZamudioDeHo
Community Member
3 years ago
Hi Karl and Lea,

Thanks for your support. Regarding your questions I just clear my browser cache and didn't work. I have been trying to upload different images (with different sizes) and files (png, jpg, jpge) without success. Do you know if the image has to have a specific format and size?

Thanks in advance!
- AngeloCruz
  Staff
  3 years ago
  Hi Sofia! Rise 360 can accept most file formats, so you have plenty of options to choose from.
  
  With that in mind, I'd like to ask you a few questions to further isolate the issue:
  
  1. Which block are you uploading your images to?
  
  2. Does the issue occur regardless of the image file type you upload in Rise?
  
  3. Is the image file name long or does it contain any special characters?
  
  4. Are the images saved locally on your machine or is it in a removable or shared drive?
  
  If you continue to encounter issues regardless of the image file type or lesson block, I would suggest opening a support case here and sharing your file(s) with our support engineers for further troubleshooting.
SofaZamudioDeHo
Community Member
3 years ago
Hello Angelo,

Thanks for your support,

I'm trying to upload the images in all blocks (cover page, content: image, gallery, interactive) and the problem still with all the images files.

I've tried with different names, without special characters and short names.

The images are locally in my machine.

Can you help me?

Thanks in advance :)
- hazelB
  Staff
  3 years ago
  Hi Sofia! Here are some more troubleshooting tips for you to try:
  
  Make sure you are using a supported browser and your browser is updated.
  
  Try uploading images using a different supported browsers. Is the behavior the same?
  
  Please access Rise in Incognito or InPrivate window (Windows: Press Ctrl + Shift + n. Mac: Press ⌘ + Shift + n) Do you still get the same issue when in Incognito?
  
  If the issue persists after trying these troubleshooting tips, please open a support case here so that one of our technical support engineers can work directly with you.

Forum Discussion

Can you change the image on an Articulate Rise 360 Template

23 Replies

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