Forum Discussion

RichStevenson's avatar
RichStevenson
Community Member
5 years ago

Cannot access Storyline 360/Articulate suite!

When attempting to login, a sign in button appears, but after clicking this it no longer allows me to sign in within the app. Instead I'm redirected to sign in via web browser. When I successfully s...
storyline 360
LeslieMcKerchie's avatar
LeslieMcKerchie
Staff
5 years ago

Hello Marco,

Thanks for reaching out and letting us know that you're experiencing a similar issue.

I was able to take a look at the support case Rich worked on with our team, and updating his default browser corrected the issue he was seeing.

Here are some common reasons you may not be able to sign in, along with tips to correct them.

  • BenHarrison-d66's avatar
    BenHarrison-d66
    Community Member
    5 years ago

    I'm having the same issue and I've tried all of tips in that article. The installer app keeps prompting me to sign in and launching the Articulated web page on a new tab and when it authenticates me, the app refreshes and says "Start Over" without accepting that I'm logged in.

    • LaurenDuvall's avatar
      LaurenDuvall
      Staff
      5 years ago

      Hello Ben!

      Sorry, you're running into this issue! I see that you're working with my teammate, Ian, in a support case. Great call on submitting a case! Ian is still available in your case if you still need help.