Cannot import a PPT file -- no way, no how!

HI, I thought I would add to this as well. I have Office 365. Be honest, I haven't worked with Office in years, and versions with 365 thing is really confusing to me. I think the Powerpoint version is 1910 and something about the Monthy Channel: I just installed it a few weeks ago, so the versions should be up to date. 

Anyways, I can't import a PowerPoint slide into Storyline 3. I get the standard error and tried what people describe above. I also can't do anything with Presenter 13 in the Powerpoint. I can also do some things with the Articulate button in Presenter (I got the import buttons to work --- but didn't try to actually import anything)  but if I either try to Preview or Publish, there is a quick flash and then the whole presentation (as well as PowerPoint itself) freezes. I can't get out of the menu nor use any aspect of the ribbon. I can use a keyboard shortcut to create a new presentation, but other than creating a new presentation, I can't do anything. I can't even close the presentation unless I go to the dock and click there to close all presentations. 

HI,

It's fixed now (I think). I'm not entirely sure why. I had been using the trial version for 365 Home. I downgraded to 365 Personal and reinstalled the apps. Now everything seems to work fine. I did try to repair PowerPoint before and that didn't produce an effect. So I'm not really sure if the difference is that I'm no longer using the free trial version or whether it is the difference between 365 Home and 365 Personal (One thing I noticed is that previously my version of Office did not have anything related to Updates, but now there is one that is visible. 

I am having the same issue. Following for resolution. 

Hi Nikki,

Sorry to hear you're running into this as well! Most of the resolutions in this discussion have been resolved by connecting with our support engineers and working one-on-one to find the culprit. 

If you find yourself stuck, feel free to reach out for a helping hand!

Hi I am having this issue now with every PowerPoint I try to import. Is there something I can do to get the PowerPoint upload to work properly? A coworker is also having this same issue on their machine as well. I have Office 365 and the latest update for Storyline 360.

I was recently tasked with doing a PPT conversion. I published the entire thing from inside PPT using the Articulate tab. Have you tried that? 

Hi, James.

Great call on opening a support case! I see you're working with my teammate Lianne, so you're in great hands!

Please reach out to Lianne through the case if you have any questions.