Forum Discussion
Cannot import slides
Hi!
I've installed the 21 feb. update for Storyline 360 today and wanted to import some slides from our template library on Team Slides. When I click import on a random slide the dialog box appears with progress bar, it downloads the slide and after that, nothing appears in my project. Also importing in a empty project doesn't work. I can seem to import some slides but others just don't.
Also copying and pasting slides from one scene to another doesn't seem to work.
I could use some assistance, thanks.
btw; I have the .story file but I cannot share it publically.
Oh no! I'm sorry to hear that you're running into that!
I heave reached out to you privately. It should be in your inbox now.
All the best,
MichaelI'm having the same problem. I'm unable to import slides from our template library file into our course shell template following the Feb 21 update. When I import slides into a new scene, the scene appears but its empty. Please help!
I had problems copying and pasting quiz slides. Also got a weird error msg. Didn't have time to troubleshoot so downgraded to the prev version. Works fine now.
Thanks Richard for the tip. I have a case number for my issue, as I'm hoping Articulate can address this issue since I have a new course I've been working on. The new course is having this issue with select slides (not all) from our library template. It's mostly knowledge check and test questions, but there are some interactions that won't import. Also, I noticed in existing SL courses with question slides, I'm unable to duplicate these type of slides directly within the storyline file too.
Hello Doreen and Richard, thank you for letting us know.
Doreen please bear with us while we work towards a fix for this issue. Until then, rolling back to Update 72 will prevent these issues from affecting your workflow. Here is how:I have the same issue. So to clarify, when you say Update 72, is that Build 3.72.29654.0? Also, will I not have any problem going back to the Feb 21 build if I do the roll back? Thanks!
I am also having the same issue.
I created a series of modules for a client - created earlier in February using Build 3.72, but edited after we upgraded to Build 3.73. Now my client is telling me they are just getting a blank screen when trying to import these modules into their master courses.
They can open the story files OK.
This is URGENT. I need to know the details of this bug - do we roll everything back to Build 3.72 - Do I need to persuade my client to rollback? The courses are due to go live this week.
Hello, I am also experiencing the same issue as Roger who posted the discussion almost 4 weeks ago. There is one file in particular that will not import into an another file. Copying and pasting directly from the file into another doesn't work either. Please advise. Thank you.
Hello Nerina,
Sorry to hear that you ran into this issue.
Since the behavior you're experiencing is happening to only one specific file, would you be willing to share a copy of your project file here or in private by opening a support case so we can take a closer look at what's happening? We'll delete it when we're done testing!
Hi, has anything been done to resolve this problem? I am also unable to import either a single or multiple slides from another SL file- I never had this issue before. And, I can't get any of my previously created SL 360 files to publish to 360 Review! Help-- thanks, Jenny
Hi Jenny!
It sounds like you were having some issues importing slides from one Storyline 360 project into another. Also, you're unable to publish to Review 360. Sorry to hear you've run into these setbacks, but I'd be happy to help troubleshoot with you!
I just had some clarifying questions to help me get a better idea of your setup:
[Inability to import slides from one Storyline 360 project to another]
- Are the slides which are failing to import only quiz/question slides or any type of course slide?
- Which version of Storyline 360 are you currently running?
[Inability to publish to Review 360]
- If multiple scenes in the course won't publish, have you tried publishing one scene to see if it works successfully?
- Are you receiving any error messages when the publishing attempt fails? If so, could you relay what the error message says?
If you would be willing to share a copy of your project file here in the discussion or privately through a support case, I'd be happy to test it out on my end to see if I can reproduce the behavior for both issues.
Looking forward to hearing from you!
