Forum Discussion

RogerVaessen-86's avatar
RogerVaessen-86
Community Member
3 years ago

Cannot import slides

Hi! I've installed the 21 feb. update for Storyline 360 today and wanted to import some slides from our template library on Team Slides. When I click import on a random slide the dialog box appear...
storyline 360
JesiWatts's avatar
JesiWatts
Community Member
2 years ago

I am also having this same issue today. trying to import a template i spent over a month creating and need to update my other new course to our new template. When i import it the scene is blank. 

 

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    2 years ago

    Hi Jesi!

    I'm sorry to hear you've run into trouble when importing a template to a Storyline course. I'd be happy to help!

    A blank slide in Story View may indicate the presence of possible data corruption. This article explains the common causes of data corruption, as well as ways to reduce the risk of encountering it.

    A helpful troubleshooting step would be to import the template into a blank Storyline course to see if that restores the thumbnail preview. If still unsuccessful, would you be willing to share a copy of the .story file for testing? Feel free to upload it here in the discussion or privately through a support case.

    We'll delete it from our system as soon as we're finished!