Hi CPI Training! Sorry to hear you're getting that error message. Here are some things for you to try:
1. Please make sure that your browser is updated. Once updated, restart your browser and try uploading a video again.
2. Try other
supported browsers and check if you are still getting the issue. This will check if the issue is browser-specific.
3. Please access Rise in Incognito or InPrivate window. Pressing Ctrl + Shift + n for Windows, or Press ⌘ + Shift + n for Mac switches you to Incognito mode and disables all browser plugins. Sometimes plugins cause odd behavior, Do you still get the same issue when in Incognito?
4. If the above steps do not work, kindly try clearing your cache to see if it will resolve the issue. Here's
how to do it.
