Can't change accounts

Question

I have several Storyline accounts for different clients.&nbsp; I am trying to add a Storyline block to a RISE course but Storyline does not recognize that I signed out of one account and have signed into another when I publish the review link.&nbsp; I am 100% sure I am signed into the appropriate account but the review link publishes to the previous account I was logged into.&nbsp; I have called Storyline support and they seem to aware of the problem but don't have a good answer.&nbsp;

josetansengco · Answer

Hi Rich,&nbsp;
Good call on opening a support case! I can see that my colleague Matthew is working with you on the case. You're in good hands, and we'll continue troubleshooting the issue there!&nbsp;&nbsp;

Forum Discussion

Can't change accounts

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