Forum Discussion
Can't hear audio when I hit Play on the timeline
Hello, I'm working on a new Storyline file that I created. Everything was working fine until recently. Now, I can preview a slide and everything is fine. I can publish the course and everything is fine. But when I hit play on the timeline, I can't hear my audio. This makes it nearly impossible to sync my audio. There are currently 49 slides in the file, no video.
- AlisonCoops-021Community Member
Update. I had my computer guy here and now I can hear it through the computer speakers, but we can't get it to work through my headphones.
- CC-3b4a4fa6-a87Community Member
Im having the same issue. It started a few days ago. Ive tried different computers and different headphones. Does anyone have any suggestions?
Hi Alison and CC -
I'm sorry you've run into this issue - we've shared it with our team, but so far haven't been able to replicate it ourselves. Could you help by sharing a bit more info with me?
- What version of Storyline are you using?
- What version of Windows are you on?
- When did you first notice this behavior? Do you know if that coincided with any updates to Storyline or Windows?
- Have you been able to reset your audio/speaker settings to at least hear through the standard speakers?
Anything else you can think of to help us track this down!
- AlisonCoops-021Community Member
Hi Leslie,
I’m using Storyline 3 dated 9/12/17, Windows 7, and at this point, probably 2 weeks. Yes, I am able to hear through speakers now.
Thanks,
Alison
Thank you Alison - I've shared this information with our team.
Thanks for your patience as we dug into this!
It appears that the latest Flash update 27 (although there is now a new version 27 in Beta) changed how the audio settings would work for Flash playback. The timeline preview in all versions of Storyline and Quizmaker is Flash based.
We've detailed out some steps here on how to fix this for Flash, and this is a behavior our team is still looking at fixing in Storyline/Quizmaker so that you won't run into it again!
- AlisonCoops-021Community Member
Thank you!
Alison Coops
- ChrisDornaCommunity Member
Hi,
I still have this problem. When I follow the steps as described here https://articulate.com/support/article/Storyline-and-Quizmaker-Timeline-Audio-Won-t-Play-Through-Headphones, I do not see a speaker icon in the tabs of the flash player settings.
Hi Chris,
Sounds like you may have a newer version of Flash then, which should make this problem obsolete. Sorry to hear that you're running into an issue.
- What version of Flash are you currently using?
- What OS are you on?
- ChrisDornaCommunity Member
Hi Leslie,
I am on Windows 10 (64 bit) and Flash version 30.0.0.154.
Thanks Chris. I just found a sample file and I have Win 10 and Flash 30.0.0.134.
I do not have an issue with the course in the timeline preview using headphones.
Is this happening in more than one course for you?
I'm going to open a support case on your behalf so that our support team can take a closer look.
- ChrisDornaCommunity Member
Thanks for opening the support case ( #01488168). I just uploaded the file that has the problem. The probleem seems to be project related.
- AlisonCoops-021Community Member
For me this problem isn't project related. It is an always problem. If my
headphones are plugged in I can't hear the audio when I hit play on the
timeline.Thanks,
*Alison *